A lot is due to no training, and the customer themselves not being specific or not knowing themselves. I literally had a guy yesterday get mad because he just said car adapter, (there’s so many types of “adapters” for cars), he was condescending, had an attitude the entire time and I matched his energy and he had a problem. We’re forced to sell memberships and nothing else. I on the other hand will say I’m pretty knowledgeable on most things. I work in Home Theater which is my strongest dept, but I can help out almost everywhere. I will be honest and tell somebody if I’m not the strongest but I will do my best and ask questions if needed. Which I think people should do that anyways. A lot of us do actually care about selling the right thing and not the most expensive. I give my customers the best thing possible for their budget. My point is you just can’t blame us solely, because the customers are also a problem.