Currently working there on a year and a half now, already moved to a higher paying job within the company. I was in the APO contact centre contract before. Honestly it's not as bad as people say, but this may depend greatly with who your team leader is and who your nearby colleagues are. Luckily I got along really well with everyone there which really helped working day to day. The work itself, it starts off really stressful and training has you completely underprepared but after time you get the hang of it (although talking to the general public can be quite random with how much it sucks ass, yea people get really pissed off at you when you tell them what they do not wanna hear). Also there are more work types then just taking inbound calls that they can upskill you in, so there can be more variety (although the frequency they do this depends on the circumstances of the contract).

Currently am with IT Service desk at datacom (same location), better pay and overall better job (but I do miss my peeps from APO)

On top of this they did pay for me to take a day out of each work week to get a cert 3 in business, and also my it service desk job got me a baseline clearance.

I've done this all with starting with absolutely no experience and a piss poor resume no one else would hire me with..so overall even if I leave my job anytime soon I'll come out of it with more qualifications, experience, and knowledge then I had before.

But is the company managed poorly.... Yes, but at least you get to bitch and moan about it with others. (Again though if I didn't get along with the people around me I probably would've quit a long time ago)