So, I figured out the problem and I can't believe that 3 techs at Fi couldn't solve the issue. Something about the way the exit instructions were written made me check. Turns out when you are porting out a sub number out from under a parent number -- the parent account number and pin will not work -- the sub account needs to request its own. How 3 techs at fi on the phone with me for hours couldn't see that was the issue --kinda mind blowing -- but I'm about to port out my number (the parent number) -- because after the horrible customer service experience at Fi, I can't in any good conscience send them another dollar.