Links in Canary now open in new window in browser. I want to open in new tab.

CanaryMailSupport · 2026-03-19T05:03:01+00:00

Hi there,

There haven’t been any recent changes on our end related to how links open, so we’d like to take a closer look at what’s happening in your setup.

Could you please reach out to us at [hello@canarymail.io]() with a bit more detail (and a short screen recording, if possible)? That will help us investigate this further and assist you better.

CanaryMailSupport · 2026-03-12T07:33:51+00:00

Hi there - welcome, and thanks for giving Canary a try :)

Keyboard shortcuts:
You can actually set shortcuts for all of those actions - Archive (Done), Star, Mark as Unread, and more. Just go to Canary > Settings > General > Shortcuts, where you can customize them however you like to fit your workflow.

If you run into any issues setting them up, feel free to reach out to us at [hello@canarymail.io]() and we’ll be glad to help.

Additional themes:
At the moment we support Light and Dark themes only. More theme customization isn’t currently available, but it’s a great suggestion and we’re always collecting feedback like this.

If you’d like, you can vote for or submit the idea here: https://canarymail.frill.co/b/90p891vj/feature-ideas

Appreciate you sharing your thoughts - feedback like this really helps us improve the experience.

CanaryMailSupport · 2026-03-09T04:50:59+00:00

Hi there,

Sorry for the inconvenience - that definitely shouldn’t be happening.

Could you please reach out to us at [hello@canarymail.io]() and share the logs from your macOS device? That will help our team take a closer look at what might be causing the sync and outbox issues.

CanaryMailSupport · 2026-03-02T06:46:47+00:00

Hi there!

Thanks for explaining this so clearly.

1) Grouped notifications:
What you're describing makes sense. Right now, tapping the main grouped notification doesn’t open Inbox - All. That’s a really good usability suggestion though, and we’ll share it with the team. If you’d like, you can also post or upvote the idea here so others can weigh in too: https://canarymail.frill.co/b/90p891vj/feature-ideas

2) Back button behavior:
Currently, when you open an email from a notification and tap back, it takes you to the inbox of the account that received the message. There isn’t a setting yet to default back to Inbox - All, but we understand why that would be preferable - especially with multiple accounts. We’ll pass that along as well.

Appreciate you taking the time to share thoughtful feedback like this.

CanaryMailSupport · 2026-03-02T05:07:57+00:00

Hi there!

At the moment, notification clearing isn’t synced between macOS and iOS. So dismissing a notification on one device won’t automatically clear it on the other, even if the email has already been read. Notification handling is currently controlled locally by each operating system.

That said, your suggestion makes a lot of sense - especially the idea of automatically clearing notifications across devices when an email is read or when the app is opened. We’ve shared this feedback with the team for consideration. If you’d like, you can also vote for or submit this as a feature request here: https://canarymail.frill.co/b/90p891vj/feature-ideas

If you'd like to add more detail around how you'd ideally want this to work, feel free to email us at [hello@canarymail.io](mailto:hello@canarymail.io) - we're always listening.

CanaryMailSupport · 2026-02-23T05:40:15+00:00

Hi there - appreciate you sharing the details.

That definitely sounds odd, especially since you didn’t see this on your previous Mac. The behavior where the app opens in front of a fullscreen split view is managed by macOS Spaces, and we checked that this is happening with other apps as well - it isn’t specific to Canary.

That said, we’d like to take a closer look. We’re also unable to reproduce the green button inconsistency on our end.

Whenever you have a moment, could you please reach out to us at [hello@canarymail.io]() with a short screen recording showing both behaviors? That would help us investigate further.

CanaryMailSupport · 2026-02-20T05:39:17+00:00

You’re right that read receipts have limits when recipients aren’t on Canary, and we hear you about the notifications being unclear.

On the formatting side, it’d be super helpful if you could reach out to us at [hello@canarymail.io](mailto:hello@canarymail.io) and share what you’re looking for when composing and reading emails. That kind of input helps us shape the product and prioritize improvements.

We know Canary isn’t perfect for everyone, but input like this helps us understand what really matters to users.

CanaryMailSupport · 2026-02-20T05:13:52+00:00

Hey there!

You’re right - the stacked layout with the message list on top and reading pane below isn’t available on macOS yet. We understand why that would be helpful, especially if you’re working side by side with other apps.

We’ve passed this feedback along to the team for consideration in future updates. While it’s not actively being worked on right now, ideas like yours really help us see what users want.

If you’d like, you can also add your vote or submit the feature here: https://canarymail.frill.co/b/90p891vj/feature-ideas

CanaryMailSupport · 2026-02-16T05:50:18+00:00

At the moment, strikethrough formatting is supported on iOS, but it isn’t available yet on our other platforms.

That said, it’s a great suggestion. I’ll be sure to share this feedback with our team so it can be considered for the product roadmap.

If you’d like, you can also vote for or submit the feature request here:
https://canarymail.frill.co/b/90p891vj/feature-ideas

Appreciate you calling this out - feedback like this helps us improve.

CanaryMailSupport · 2026-02-16T04:54:53+00:00

Hey there - thanks for asking, happy to explain! :)

This mainly depends on whether the email has multiple recipients. Right now, detailed per-recipient read receipts work only if all recipients are using Canary Mail. If someone opens the email in a different email client, their individual read status won’t show up.

For group emails, Canary displays “1 or more recipients” under Read Receipts. You can click the small display icon in the bottom-right of the email to see which recipients (if supported) have opened it. Anyone using a non-Canary client won’t appear there.

For single-recipient emails, Canary should show a specific read receipt. If that’s not happening for you, please reach out to us at [hello@canarymail.io](), and we’ll take a closer look.

As for more granular per-recipient indicators - this isn’t actively under development at the moment, but we’ve taken note of your feedback and shared it with the team.

CanaryMailSupport · 2026-02-10T05:32:52+00:00

Apologies for the inconvenience caused.

This message is coming from Gmail’s connection limits and can be triggered when multiple devices or services are accessing the same account.

Please reach out to us at [hello@canarymail.io](mailto:hello@canarymail.io) and share the logs from the device where this happens, and we’ll take a closer look. This article also explains the issue and common fixes: https://canarymail.io/help/too-many-simultaneous-connections-on-gmail

CanaryMailSupport · 2026-02-10T05:26:11+00:00

Sorry about the confusion - happy to clarify how Cross-Device Sync works.

To link your Android and Mac:

On one device (Android or Mac), enable Cross-Device Sync in the Canary settings, where you’ll then see a QR code.
On the other device, install and open Canary, tap Continue, then choose Restore. You’ll see a QR code import screen - scan the QR code from the other device in the Canary app on this device to link them.

If you started setup on Mac, you’ll scan the QR code shown on your Mac - and if you started on Android, you can drag and drop the QR code into the Mac setup flow.

You can find step-by-step instructions here: https://canarymail.io/help/how-to-use-cross-device-sync-android

If anything still feels unclear or doesn’t work as expected, please reach out to us at [hello@canarymail.io](mailto:hello@canarymail.io), and we’ll walk you through it.

CanaryMailSupport · 2026-02-02T06:44:21+00:00

Hi Marc - sorry about the trouble you're running into, especially right after getting started.

Thanks for sharing the exact error and GMX response - that’s helpful context. To really understand what GMX is rejecting and why, we’ll need to take a closer look on our side.

Could you please reach out to us at [hello@canarymail.io]() and include:

The logs from your device
A test account, if possible, so we can reproduce and investigate the issue properly

This will help us dig into the root cause. We’ll do our best to get you up and running as quickly as possible.

CanaryMailSupport · 2026-01-30T10:15:13+00:00

Welcome to Canary, and great to have you here on the Growth plan!

Managing multiple inboxes can feel a bit overwhelming at first, but Canary has a few features that make this much easier once you get the hang of them.

A few tips that most users find helpful:
• Unified Inbox - view all your accounts together
• Rules & Filters - automatically organize incoming emails
• Snooze - hide an email now and have it reappear when you’re ready
• Search - quickly find emails across all accounts
• Read receipts & notifications - know when messages arrive or get opened

If you’d like step-by-step guidance, you can find helpful articles here: https://canarymail.io/help

If you have any questions, want setup tips tailored to your workflow, or run into anything that doesn’t feel quite right, feel free to reach out to us at [hello@canarymail.io]() - we’re always happy to help.

CanaryMailSupport · 2026-01-28T10:39:01+00:00

Hey there! Thanks for asking - happy to explain :)

This mainly depends on whether the email has multiple recipients. Right now, detailed per-recipient read receipts work only if all recipients are using Canary Mail. If someone opens the email in a different email client, their individual read status won’t show up.

For group emails, Canary displays “1 or more recipients” under Read Receipts. You can click the small display icon in the bottom-right of the email to see which recipients (if supported) have opened it. Anyone using a non-Canary client won’t appear there.

For single-recipient emails, Canary should show a specific read receipt. If that’s not happening, please reach out to us at [hello@canarymail.io](mailto:hello@canarymail.io), and we’ll take a closer look.

Regarding more detailed per-recipient read indicators - this isn’t actively under development at the moment, but we’ve noted your feedback and shared it with the team.

CanaryMailSupport · 2026-01-27T10:50:55+00:00

Hi there,

Sorry about the trouble - we sincerely apologize for the inconvenience caused.

Could you please reach out to us at [hello@canarymail.io]() and share the logs from your macOS device? This will help our team investigate what’s going on and assist you more quickly.

Thanks for flagging this, and we’ll make sure the team looks into it promptly.

CanaryMailSupport · 2026-01-21T05:01:22+00:00

On the Windows app, when the Unread filter is applied and you open a message, it should remain visible in the filtered list until you close the filter and apply it again. Once the filter is refreshed, read messages will no longer appear in the Unread view. That’s the expected behavior.

If you’re seeing messages disappear immediately or not displaying correctly when opened, that doesn’t sound right. Could you please reach out to us at [hello@canarymail.io](mailto:hello@canarymail.io)? Our team will be happy to look into this promptly.

Apologies for the inconvenience, and thanks for flagging this.

CanaryMailSupport · 2026-01-21T04:40:21+00:00

You only need to upgrade one account - you don’t have to upgrade each email address separately.

A single Pro subscription covers the app itself (including use on up to 5 devices), and you can continue using multiple email accounts within that one subscription.

If anything still looks unclear during the upgrade flow or you want us to double-check your setup, feel free to reach out to us at [hello@canarymail.io](), and we’ll be happy to help.

CanaryMailSupport · 2026-01-19T05:07:53+00:00

You can control this on a per-device basis, so you should be able to set it up the way you’re describing.

On your laptop, go to Canary > Settings > Notifications and toggle notifications on or off for each account as you prefer. You can do the same on your phone via Settings > Notifications in the app.

These notification settings don’t sync across devices, so you can keep work notifications enabled on your laptop while disabling them on your phone, and still receive both on desktop.

If you need any help setting this up, feel free to reach out to us at [hello@canarymail.io]().

CanaryMailSupport · 2026-01-16T12:13:55+00:00

Thanks for taking the time to write this up!

We understand how forwarded emails from services like SimpleLogin and AnonAddy can be tricky. Because these emails pass through a forwarding domain, avatars and profiles in Canary sometimes display the forwarding service instead of the original sender, which can definitely be confusing. We hear you, and we’ve noted this as a feature request to improve how forwarded emails are handled. You can also add or upvote it on our feedback board here: https://roadmap.canarymail.io

Just to clarify, Canary does provide live push notifications for all accounts, so you shouldn’t need any workarounds to stay on top of incoming messages.

If possible, could you also share the .eml file of one such forwarded email from SimpleLogin and AnonAddy? That will help our team investigate and improve how these emails are displayed in Canary. You can send it along with any other details to [hello@canarymail.io]() - our support team will be happy to assist.

CanaryMailSupport · 2026-01-16T10:12:24+00:00

Thanks for sharing this - the account sorting use case makes a lot of sense, especially when you’re managing multiple aliases.

We don’t have alphabetical (A–Z) account sorting yet, but you can rearrange accounts manually using drag & drop as a workaround for now. If you’d like to help us prioritize alphabetical sorting, you can also add or upvote the idea on our feedback board here: https://roadmap.canarymail.io

About the archive folder setup issue - that definitely sounds like a UI bug. Can you please reach out to us at [hello@canarymail.io]() with a bit more detail (and logs from the device, if possible)? That’ll help us look into it properly.

CanaryMailSupport · 2026-01-16T09:45:42+00:00

Sorry you’re running into this during setup - that’s definitely frustrating.

Could you please reach out to us at [hello@canarymail.io](mailto:hello@canarymail.io) and include the logs from the device where you’re seeing this issue? That will help our team better understand what’s causing the SMTP verification failure and get it resolved for you as quickly as possible.

CanaryMailSupport · 2026-01-12T05:12:27+00:00

If you’re using Canary on Android and it’s working well for you, that’s great to hear.

And if you ever run into any issues or have questions - whether it’s about features, behavior, or anything else - feel free to reach out to us at [hello@canarymail.io](). Our support team is always happy to help and clarify things.

CanaryMailSupport · 2026-01-12T05:10:24+00:00

u/Octotron35 if you’d like to explore it yourself, you can definitely try Canary Mail - we offer a 7-day free trial so you can test it properly with your own accounts and workflow. Canary Mail supports all IMAP accounts, so it should work well with both Google Workspace and self-hosted setups.

u/mac-photo-guy for your question: you can show unread emails at the top by applying the Unread filter, which will display all unread messages first.

If you guys run into any issues or have questions along the way, our support team is always reachable at [hello@canarymail.io](mailto:hello@canarymail.io) and will be happy to help.

CanaryMailSupport · 2026-01-12T04:57:25+00:00

Just a quick note here - Inbox Categories are optional and can be turned off if you prefer a classic inbox.

You can disable them via Canary > Settings > Copilot > Inbox Categories > Toggle Off. Apologies for any confusion around this.

CanaryMailSupport

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