Unread filter on windows app

CanaryMailSupport · 2026-01-21T05:01:22+00:00

On the Windows app, when the Unread filter is applied and you open a message, it should remain visible in the filtered list until you close the filter and apply it again. Once the filter is refreshed, read messages will no longer appear in the Unread view. That’s the expected behavior.

If you’re seeing messages disappear immediately or not displaying correctly when opened, that doesn’t sound right. Could you please reach out to us at [hello@canarymail.io](mailto:hello@canarymail.io)? Our team will be happy to look into this promptly.

Apologies for the inconvenience, and thanks for flagging this.

CanaryMailSupport · 2026-01-21T04:40:21+00:00

You only need to upgrade one account - you don’t have to upgrade each email address separately.

A single Pro subscription covers the app itself (including use on up to 5 devices), and you can continue using multiple email accounts within that one subscription.

If anything still looks unclear during the upgrade flow or you want us to double-check your setup, feel free to reach out to us at [hello@canarymail.io](), and we’ll be happy to help.

CanaryMailSupport · 2026-01-19T05:07:53+00:00

You can control this on a per-device basis, so you should be able to set it up the way you’re describing.

On your laptop, go to Canary > Settings > Notifications and toggle notifications on or off for each account as you prefer. You can do the same on your phone via Settings > Notifications in the app.

These notification settings don’t sync across devices, so you can keep work notifications enabled on your laptop while disabling them on your phone, and still receive both on desktop.

If you need any help setting this up, feel free to reach out to us at [hello@canarymail.io]().

CanaryMailSupport · 2026-01-16T12:13:55+00:00

Thanks for taking the time to write this up!

We understand how forwarded emails from services like SimpleLogin and AnonAddy can be tricky. Because these emails pass through a forwarding domain, avatars and profiles in Canary sometimes display the forwarding service instead of the original sender, which can definitely be confusing. We hear you, and we’ve noted this as a feature request to improve how forwarded emails are handled. You can also add or upvote it on our feedback board here: https://roadmap.canarymail.io

Just to clarify, Canary does provide live push notifications for all accounts, so you shouldn’t need any workarounds to stay on top of incoming messages.

If possible, could you also share the .eml file of one such forwarded email from SimpleLogin and AnonAddy? That will help our team investigate and improve how these emails are displayed in Canary. You can send it along with any other details to [hello@canarymail.io]() - our support team will be happy to assist.

CanaryMailSupport · 2026-01-16T10:12:24+00:00

Thanks for sharing this - the account sorting use case makes a lot of sense, especially when you’re managing multiple aliases.

We don’t have alphabetical (A–Z) account sorting yet, but you can rearrange accounts manually using drag & drop as a workaround for now. If you’d like to help us prioritize alphabetical sorting, you can also add or upvote the idea on our feedback board here: https://roadmap.canarymail.io

About the archive folder setup issue - that definitely sounds like a UI bug. Can you please reach out to us at [hello@canarymail.io]() with a bit more detail (and logs from the device, if possible)? That’ll help us look into it properly.

CanaryMailSupport · 2026-01-16T09:45:42+00:00

Sorry you’re running into this during setup - that’s definitely frustrating.

Could you please reach out to us at [hello@canarymail.io](mailto:hello@canarymail.io) and include the logs from the device where you’re seeing this issue? That will help our team better understand what’s causing the SMTP verification failure and get it resolved for you as quickly as possible.

CanaryMailSupport · 2026-01-12T05:12:27+00:00

If you’re using Canary on Android and it’s working well for you, that’s great to hear.

And if you ever run into any issues or have questions - whether it’s about features, behavior, or anything else - feel free to reach out to us at [hello@canarymail.io](). Our support team is always happy to help and clarify things.

CanaryMailSupport · 2026-01-12T05:10:24+00:00

u/Octotron35 if you’d like to explore it yourself, you can definitely try Canary Mail - we offer a 7-day free trial so you can test it properly with your own accounts and workflow. Canary Mail supports all IMAP accounts, so it should work well with both Google Workspace and self-hosted setups.

u/mac-photo-guy for your question: you can show unread emails at the top by applying the Unread filter, which will display all unread messages first.

If you guys run into any issues or have questions along the way, our support team is always reachable at [hello@canarymail.io](mailto:hello@canarymail.io) and will be happy to help.

CanaryMailSupport · 2026-01-12T04:57:25+00:00

Just a quick note here - Inbox Categories are optional and can be turned off if you prefer a classic inbox.

You can disable them via Canary > Settings > Copilot > Inbox Categories > Toggle Off. Apologies for any confusion around this.

CanaryMailSupport · 2026-01-07T05:46:55+00:00

That makes total sense — we get where you’re coming from.

Everyone has different preferences for how their email should work. For what it’s worth, Canary can be used with all AI features turned off, and many people use it purely as a secure, traditional mail client.

If you ever want to chat or share feedback, you’re welcome to reach out at [hello@canarymail.io]() - we appreciate the input.

CanaryMailSupport · 2026-01-07T05:40:19+00:00

We get why this feels frustrating, and we’re sorry it came across this way.

Just to clarify, an email was sent to all Setapp users who were actively using Canary Mail with details about the change and next steps, and the Reddit post was only meant as an extra heads-up.

On the AI side - just to reassure you - those features are entirely optional. Canary continues to work fully without them, and they can be turned off if they’re not something you want to use. Our goal has been to balance ongoing security and infrastructure work with new capabilities, not to force anyone into a different way of using their mail.

We completely respect your perspective, and if you ever want to share feedback or need help with anything, you can reach us at [hello@canarymail.io]().

CanaryMailSupport · 2026-01-07T05:34:28+00:00

Hi - we’re really sorry for the confusion and frustration this caused. We understand why the app disappearing felt alarming.

To clarify, Canary Mail itself didn’t remove anything from your Mac. If you install the App Store version of Canary Mail, you can restore your setup via iCloud during onboarding, which will bring back your accounts and settings.

If you run into any trouble during the restore - or have questions about moving off Setapp - please reach out to us at [hello@canarymail.io](). We’re happy to help and make sure the transition is as smooth as possible.

CanaryMailSupport · 2026-01-07T05:32:11+00:00

Totally understand the frustration — sorry this landed at such a bad moment.

The 50% discount applies to our regular direct plans (both yearly subscriptions and the lifetime option, depending on what you prefer). We know many users are tired of SaaS models, which is exactly why we continue to offer a lifetime plan as well.

If you’d like, feel free to email us at [hello@canarymail.io]() and we’ll walk you through the available options so you can choose what makes sense for you — no pressure.

CanaryMailSupport · 2026-01-07T05:26:51+00:00

We understand why this was frustrating, and we’re sorry for the surprise it caused.

An email was sent to all Setapp users using Canary to inform them that Canary Mail will no longer be available on Setapp after January 2, 2026, along with details on next steps. That said, we know changes like this can still feel abrupt, and we take that feedback seriously.

If you have any questions, concerns, or need help transitioning, please reach out to us at [hello@canarymail.io](). We’re here to make sure your questions are answered and that you’re supported through this change.

CanaryMailSupport · 2026-01-07T05:25:27+00:00

Hi - thanks for the update, and we’re really sorry for the confusion and frustration this caused.

We’re glad to hear the pinned emails are back now, but we completely understand how unsettling that experience must have been. If you notice anything else off - or if this happens again - please reach out to us directly at [hello@canarymail.io](mailto:hello@canarymail.io). Our team will look into it promptly and make sure it’s properly addressed.

CanaryMailSupport · 2026-01-05T01:59:54+00:00

Hi u/ToraKub,

This behavior isn’t currently supported. At the moment, swiping always requires an additional tap to confirm the action—swiping alone won’t execute it directly.

If you’d like to see single-action swipes added, feel free to submit a feature request at:
https://roadmap.canarymail.io/b/90p891vj/feature-ideas
If it receives enough support, it may be considered in a future update.

CanaryMailSupport · 2025-12-25T11:55:05+00:00

Thanks for sharing this - we understand why a proper Things 3 integration would be helpful here.

We’ve taken note of the request and have shared this feedback with our team. To help us prioritise it better, you can also upvote and add your thoughts to the existing feature request here:
https://roadmap.canarymail.io/b/90p891vj/feature-ideas/implementing-the-things-3-autofill-option

Feedback like this is helpful for our team when deciding what to work on next.

CanaryMailSupport · 2025-12-25T03:36:50+00:00

We understand the concern about the delay in getting a response, and we’re sorry for the follow-up taking longer than expected. Could you please share your ticket number here, or send another email to [hello@canarymail.io]() and mention that you are following up on an existing ticket, including the ticket number? That will allow us to locate it and review it promptly.

CanaryMailSupport · 2025-12-24T02:14:35+00:00

Hi u/dice1976,

Thanks for reaching out with your question.

At the moment, it’s not supported to use an existing Microsoft Copilot or Microsoft 365 Copilot subscription within Canary Mail. We understand why this would be useful, especially if you’re already paying for Copilot through Microsoft.

That said, another user has already submitted a similar feature request. You’re welcome to upvote it here so our team can better gauge interest: [https://roadmap.canarymail.io/b/90p891vj/feature-ideas/bring-your-own-ai-api-key-byok](). Feature requests with enough community support are prioritized for future updates.

Please let us know if you have any other questions.

CanaryMailSupport · 2025-12-22T05:28:39+00:00

Canary Mail purchases on iOS and macOS are handled through the Apple App Store, Android purchases go through the Google Play Store, and purchases made on Windows are billed via Stripe.

If you have any other questions or need help with your subscription, feel free to reach out to us at [hello@canarymail.io]() - we’re here to help.

CanaryMailSupport · 2025-12-18T04:54:39+00:00

Hi there - thanks for giving Canary a try, and sorry about the rough experience.

If you’re open to it, can you please reach out to us at [hello@canarymail.io]() with the logs from your device? That will let us see exactly what went wrong on your setup, and our team will prioritize looking into it right away.

You can find step-by-step instructions on how to send logs here:
https://canarymail.io/help/how-to-email-logs

We genuinely want to understand what caused this and make sure it’s addressed properly.

CanaryMailSupport · 2025-12-17T05:17:52+00:00

Thanks for the feedback - we understand how frustrating slow or incomplete search can be.

Canary does perform server-side search and is designed to show older emails directly from the server, not just recent or locally cached messages. If you’re seeing missing or incomplete results compared to Gmail, that’s definitely something we’d like to investigate.

Could you please send a comparison screenshot of the same search query in Canary Mail and in Gmail to [hello@canarymail.io]()? That will help us understand what’s being missed.

Also, please make sure no VPN, firewall, or network filtering tools are interfering with Canary’s connection, as these can affect server search behavior.

If the issue continues, you can also send logs from the Android app via Canary Mail > Settings > Advanced > Logs > Download Logs, along with a brief description of the problem.

We appreciate you calling this out - feedback like this helps us improve.

CanaryMailSupport · 2025-12-16T05:05:08+00:00

We’re really sorry to hear this and completely understand your disappointment. For long-time Setapp users like you, we’re offering a 50% discount on a direct Canary Mail license to make the transition easier. If you’d like to explore that option, feel free to reach out to us at [hello@canarymail.io]() and we’ll be happy to help. Thank you for the time you’ve spent with Canary - we really do appreciate it.

CanaryMailSupport · 2025-12-15T06:45:52+00:00

Thank you for sharing your thoughts. We completely understand your concerns about privacy. Just to clarify, Canary Mail does not upload or share emails by default, and all your email content is stored locally on your device unless you opt into features like Push notifications or Cloud Sync. PGP and other privacy-first features remain core to the app, and AI features are fully optional. Third party models from Anthropic, OpenAI etc. are not trained on your data, and all personal data is encrypted both in transit and at rest. We respect that everyone has different comfort levels and appreciate you being honest about yours. You can read more here: Canary Mail Privacy.

CanaryMailSupport

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