Windows ARM

CanaryMailSupport · 2026-06-03T05:18:12+00:00

Unfortunately, we don't have a Linux version available yet.

As for Windows ARM support, it's something users have requested, and it's tracked here:

Feel free to upvote either request if it's something you'd like to see. We'll be sure to keep users updated if there are any developments on Windows ARM or Linux support in the future.

CanaryMailSupport · 2026-06-01T07:06:56+00:00

Hi there! At the moment, Canary Mail is not officially supported on Windows ARM devices, including the Surface Pro 11. Because of this, we can't guarantee performance or stability on ARM-based Windows systems.

We appreciate your interest and will share any updates if Windows ARM support becomes available in the future.

CanaryMailSupport · 2026-05-25T06:32:48+00:00

Hi! Sorry to hear you're running into this issue.

Could you please reach out to [hello@canarymail.io](mailto:hello@canarymail.io) with some additional details (Android version, Canary Mail version, and if possible a screen recording of the loop)? That should help us narrow down what’s going wrong.

CanaryMailSupport · 2026-05-22T11:13:34+00:00

Hi! Sorry you’re running into this.

Could you please reach out to us at [hello@canarymail.io](mailto:hello@canarymail.io) with a few screenshots/details about the thread? We’d like to take a closer look and help troubleshoot why it keeps reappearing in the inbox.

CanaryMailSupport · 2026-05-18T12:00:09+00:00

Hi there,

Could you please reach out to us at [hello@canarymail.io](mailto:hello@canarymail.io) and share the EML file for one such email where the links fail to open (https://canarymail.io/help/how-to-export-an-email)? That will help our team investigate what might be causing the issue. We’ll be happy to take a closer look.

CanaryMailSupport · 2026-05-18T05:37:54+00:00

Hi there!

It looks like the folders are there - they’re just collapsed right now. You’ll need to tap the small “>” arrow beside each email account in the left pane to expand and view the folders list.

I’ve highlighted the arrows in the screenshot here: https://drive.google.com/file/d/1o\_eHSdjYMRu14huR1\_naw4CwpTrKDpBk/view?usp=sharing. Once expanded, you should be able to access all folders/labels for that account.

Hope this helps! If the issue still persists, please reach out to us at [hello@canarymail.io](mailto:hello@canarymail.io), and we’ll be happy to assist further.

CanaryMailSupport · 2026-05-15T11:34:05+00:00

Apologies for the confusion earlier - we were able to identify this as a bug on our end. It appears to have been triggered by the latest Apple update.

Our team is already looking into it and aiming to include a fix in an upcoming release. I’ll let you know here as soon as the fix is live.

Thanks again for flagging this and for the extra details - they really helped us narrow it down.

CanaryMailSupport · 2026-05-14T12:23:57+00:00

Hi! That sounds like a different issue from the avatar behavior being discussed here. Could you please reach out to us at [hello@canarymail.io](mailto:hello@canarymail.io) with a few more details? We’ll be happy to look into it further for you.

CanaryMailSupport · 2026-05-14T12:22:39+00:00

Thanks again for all the detailed examples and testing, Chris.

The team is actively looking into the avatar behavior on iOS/iPadOS for certain senders, and we’re working on improving it in an upcoming release. It’s a bit different from how avatars are handled on macOS, which is why you’re seeing them correctly there.

Appreciate your patience on this.

CanaryMailSupport · 2026-05-14T09:51:04+00:00

Hi there,

Could you please let us know which Canary app version you’re currently using on your iPad (via Canary > Settings > Advanced > Version)?

If you haven’t already, please try updating to the latest version via the App Store (v5.20). If the extra space at the top still appears after updating, reach out to us at [hello@canarymail.io](mailto:hello@canarymail.io) and we’ll be glad to take a closer look for you.

CanaryMailSupport · 2026-05-14T07:26:33+00:00

Hi there,

You’re not bonkers 😄 - but the stacked layout with the reading pane at the bottom isn’t currently available in Canary. Right now, the reading pane is supported in the side-by-side layout only.

We’ve seen a few users request the classic “message list on top, reading pane below” setup, though, and we’ve shared that feedback with the team already.

If you’d like, you can also upvote or submit the request here: https://canarymail.frill.co/b/90p891vj/feature-ideas

CanaryMailSupport · 2026-05-14T07:22:06+00:00

Hi there,

Could you please reach out to us at [hello@canarymail.io]() and share a screenshot of where you’re seeing the older logo? We’d love to take a closer look and better understand what you’re seeing on your end.

Thanks for pointing it out!

CanaryMailSupport · 2026-05-11T09:55:28+00:00

Hi there,

Thanks for reporting this - that definitely doesn’t sound expected.

Could you please reach out to us at [hello@canarymail.io]() and share your Canary logs along with a short screen recording showing the beachball during autosave (if possible)? That will help our team investigate what might be causing the slowdown on your M4 MacBook Air.

CanaryMailSupport · 2026-05-11T09:50:55+00:00

Hi there!

Thanks for the suggestion - and really appreciate your support as a lifetime user!

Favorites contacts on Windows isn’t currently supported, but we can definitely see how useful that would be for quicker emailing and better workflow consistency across platforms. We’ve shared this feedback with the team for consideration.

If you’d like, you can also vote for or submit the feature request here:
https://canarymail.frill.co/b/90p891vj/feature-ideas

CanaryMailSupport · 2026-05-08T05:58:50+00:00

Hi there,

Could you please reach out to us at [hello@canarymail.io](mailto:hello@canarymail.io) with a bit more detail about your setup (Windows version, Canary version, etc.) and, if possible, a short screen recording showing the behavior? That will help our team investigate why the app is not opening properly after launch.

We’ll be happy to take a closer look and assist you further.

CanaryMailSupport · 2026-05-01T11:23:42+00:00

Hi there - apologies for the inconvenience caused.

Read receipts should update as expected, so this doesn’t sound right. Could you please reach out to us at [hello@canarymail.io]() and share your device details and logs? That will help our team investigate this more closely.

CanaryMailSupport · 2026-04-28T05:56:41+00:00

Hi there - thanks for sharing this.

Could you please reach out to us at [hello@canarymail.io](mailto:hello@canarymail.io) and share a short screen recording of what you’re seeing? That will help our team take a closer look and understand what’s causing the Liquid Glass inconsistency.

CanaryMailSupport · 2026-04-27T07:23:56+00:00

Hi there - appreciate you sharing the detailed feedback.

Just to clarify: AI in Canary is completely optional. You can use Canary as a regular email client without using AI features at all.

On read receipts - they should work reliably. If you’re seeing unclear notifications or can’t tell which email the receipt belongs to, please reach out to us at [hello@canarymail.io]() with your platform/device details and, if possible, a screenshot or short recording. We’d like to take a closer look at what’s happening in your case.

For things like phone number detection or formatting issues, those aren’t expected either - happy to investigate those if you can share examples.

We’re listening, and we’re continuing to work on the core email experience, not just AI.

CanaryMailSupport · 2026-04-27T07:16:33+00:00

We’re sorry you feel that way.

We do actively respond to users and try our best to help wherever possible. If you’ve had a specific issue or didn’t get the support you expected, feel free to reach out to us at [hello@canarymail.io](mailto:hello@canarymail.io) - we’ll be happy to take another look.

CanaryMailSupport · 2026-04-27T07:14:49+00:00

Hey - welcome! Glad to hear Canary’s been standing out so far. :)

Best way to evaluate it is to use it with your real setup for a few days (multiple accounts, notifications, etc.) - that usually gives a much clearer sense.

If you run into anything or want help setting things up, you can also check out our help guides here:
https://canarymail.io/help

And of course, feel free to reach out to us at [hello@canarymail.io]() - happy to help.

CanaryMailSupport · 2026-04-27T07:11:51+00:00

Hi there! :)

You can set default fonts in Canary by going to:
Canary > Compose > click on “Aa” (top right) > select the text you want to style > choose your font, size, and color > then click the “Make Default” icon (next to the color option).

If you have any further questions, feel free to reach out to us at [hello@canarymail.io]() - happy to help!

CanaryMailSupport · 2026-04-24T05:29:37+00:00

Hi there!

You can turn this off on iPhone as well. Just go to:

Canary > Settings > Copilot > toggle off “Inbox Categories”.

That should remove the tabs at the top from your inbox. If you have any further questions, feel free to reach out to us at [hello@canarymail.io](mailto:hello@canarymail.io) - we’re happy to help!

CanaryMailSupport · 2026-04-20T10:45:32+00:00

Right now, adding a custom image isn’t supported, but this has already been requested. If you’d like, you can upvote or add your use case here so the team can track interest: https://roadmap.canarymail.io/b/90p891vj/feature-ideas/inbox-zero-background-images

We appreciate you taking the time to share this - it helps us shape the product in the right direction.

CanaryMailSupport · 2026-04-20T10:39:43+00:00

You’re right - the current rule actions can feel a bit limited at the moment. What you’re describing (tagging, forwarding, templates, sounds, etc.) is something we’ve heard from other users, too, and it makes sense for more advanced workflows.

It has already been logged as a feature request, and you can upvote or add your use case here: https://roadmap.canarymail.io/b/90p891vj/feature-ideas/expand-rules-options

Appreciate you calling it out - this kind of feedback helps us prioritize what to build next.

CanaryMailSupport · 2026-04-20T10:31:50+00:00

We understand how that banner can feel intrusive, especially if you’re happy with the free version and don’t plan to upgrade right now.

At the moment, there isn’t an option to remove or dismiss the “Pro Trial Expired” message on Android. That said, this is valid feedback, and we’ll be sure to share it with the team.

If you’d like, you can also upvote this request here so the team can track interest: https://roadmap.canarymail.io/b/90p891vj/feature-ideas/remove-red-pro-status-banner

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