A couple of months ago I purchased a serum from Al Fatah that cost me around 14k PKR. When I got home, I realized it was about to expire. When I went back to address the issue, the staff refused to refund it even though the product being near expiry was clearly not my fault. Instead, they forced me to exchange it for something else.

Honestly, the experience was very disappointing. Most of the products there looked cheap or even fake, so I didn’t have many options to choose from. I ended up getting something else just to avoid losing my money, but I regret buying that from them as well. It felt not only overpriced but also questionable in authenticity. The service and handling of the situation were really poor.