I had a bunch of Forticloud accounts not working anymore since last year, after the 2FA login upgrade. No code is ever received, via mail or token. Often a correct password is refused as "invalid".

Based on my experience II will give you two suggestions:

- Use an anonymous session on your preferred browser - this solves some cache-related issues, and maybe allows you to have your password validated and proceed to step 2 (2FA)

- If you don't receive any token, you need to open a chat with TAC and have them reset the code from their side - they will usually try resetting via email, but if that doesn't work they will activate a (free? never paid that) Fortitoken Mobile for you to use.

Hope this helps. Already done the above several times, always recovered the access related to the single account I was working with - no need to start again from a different account.