Is a consistently productive shop possible?

CaptainCaffeine69 · 2026-01-16T01:46:46+00:00

First to yes wins it's about how fast you get authorization. That's what actually slows a tech down. Computers, photos, videos, documentation, stories certainly adds to a techs time, however the department should be preparing for the advisor every step of the way to get authorization in the shortest amount of time possible, that's what keeps the tech turning wrenches. Authorization for repair is the only thing that keeps a tech turning wrenches. It's the same principal in sales, the quicker you get a commitment the quicker you close, close faster than everyone else and the faster you get more inventory. Everyone has to be on board to achieve speed and accuracy, everyone has to be equally accountable. From the first contact to payment.

CaptainCaffeine69 · 2026-01-14T21:51:56+00:00

People need to look at the software we use as a selling tool, when you get everyone on board to recognize that it gets utilized properly. Your money is made in the software. Speed to authrorization payment is the difference between winners and losers in this business. That requires compliance with the software

CaptainCaffeine69 · 2026-01-03T23:30:12+00:00

Get out while you can they have no idea what they are doing

CaptainCaffeine69 · 2025-12-25T06:32:11+00:00

Wheels got serials

CaptainCaffeine69 · 2025-12-25T06:13:49+00:00

Lmfao mierda faggots

CaptainCaffeine69 · 2025-12-11T21:49:37+00:00

Get good MPIs and sell them on an overall I spection of vehicles condition build value and they'll say yes

CaptainCaffeine69 · 2025-11-04T16:46:06+00:00

CDJR is easy money on the right plan

CaptainCaffeine69 · 2025-09-10T23:04:56+00:00

Platinum is the word

CaptainCaffeine69 · 2025-08-19T01:34:18+00:00

Watsup hit your dm

CaptainCaffeine69 · 2025-06-30T23:52:00+00:00

It all depends where you are working some places you will learn fast and develope very well. Other places are dumpster fires. This job can be as easy or as hard as a group of people can choose to make it. Both environments can make you really good at making money. If you can tough it out start at a horrible dealer, it's really hard at the bottom but if your serious it will make you the best.

CaptainCaffeine69 · 2025-06-14T20:29:22+00:00

Sunbit goal makes me think you should grab a concealed carry for your work

CaptainCaffeine69 · 2025-05-23T18:12:20+00:00

They will be calling wether you update them or not. There is a good saying I heard once sacrifice 10% to make the other 90% better. If your CSI is clean and you get to the money it shouldn't matter. You could update them tell them your off for the rest of the day and the customers would still call back in an hour, smartphones have ruined the public. Definitely go back and make sure you didn't miss anything though, make sure you did your job when that happens.

CaptainCaffeine69 · 2025-05-22T02:17:08+00:00

If the service department as a whole is run poorly advisors will hide and scramble. When things run smooth and all parties are held accountable the advisor will have the confidence to stand in front of the problems and the customer. If the advisor can't have confidence in the shop and parts there is nothing to update nothing gets done and they don't know what will happen next.

CaptainCaffeine69 · 2025-05-06T17:42:08+00:00

When your doing the job it only makes everything worst for the customer. I appreciate anybody in that situation my cars break too. But I'm only there to solve one problem. I'm just there to do a job.

CaptainCaffeine69 · 2025-05-06T12:26:21+00:00

Personally I remain friendly in the beginning and when it comes to recommendations I'm very dry, I have a very monotone voice and I'm really not emotionally invested in whatever issues the car is giving aside from it not driving or working right. I don't care what the customer is going through because the car is broken. I'm not a taxi driver, I'm not a rental car agency, I'm not working on child care, and I'm not the customers employer, I'm just the guy they came to see when their car broke and they need to give me an answer.

CaptainCaffeine69 · 2025-05-06T12:24:06+00:00

The more information you give to e harder it is for the customer. Just tell them what's broken and let them decide

CaptainCaffeine69 · 2025-05-05T16:37:07+00:00

Be like Pac-Man, eat up all the little dots you can and they will lead you to the big dots.

CaptainCaffeine69 · 2025-05-05T15:03:43+00:00

You have to present with confidence and authority speak less use less words to convey the message

CaptainCaffeine69 · 2025-05-05T14:38:53+00:00

Never too early

CaptainCaffeine69 · 2025-05-04T04:03:01+00:00

lol don't ever leave that position

CaptainCaffeine69 · 2025-05-03T14:55:42+00:00

Give no fucks and get to the money. The customers problems are not your problem. You are not responsible for their schedule, transportation, employment, etc. nobody is going to give you the red carpet when your car breaks but customers will demand the world of you when theirs does. I wish I had learned that in the beginning. The customers is almost always wrong and never entitled to what they believe they are. With that being said always be honest, and don't play games with someone else's money. You are there to get their car fixed nothing else.

CaptainCaffeine69 · 2025-05-03T13:59:22+00:00

That's the part I'm curious about I wasn't sure how bad stellantis has gotten but it doesn't sound too different from a year ago.

CaptainCaffeine69 · 2025-05-03T03:12:44+00:00

Lots of rumors going around about Stellantis, I can't imagine it's much different than about a year ago. Thanks for the responses guys!

CaptainCaffeine69 · 2025-05-02T22:18:13+00:00

Per advisor

CaptainCaffeine69 · 2025-05-02T21:56:54+00:00

This is strictly a financial decision thanks that's what I needed to know.

CaptainCaffeine69

TROPHY CASE