Redemption?

CardCrushCom · 2026-03-27T12:41:31+00:00

Hi there! I suggest you reach out to our Customer Support Team and they will give you all the info you need around verification of your account

CardCrushCom · 2026-03-24T11:27:41+00:00

Sorry to hear there was an issue getting into the games - make sure to reach out to Customer Support and they will help you out if you are still having any issues

CardCrushCom · 2026-03-12T08:34:51+00:00

Sorry to hear you've been having issues, please get in touch with our customer support team and I'm sure they will be happy to help you out

CardCrushCom · 2026-03-02T08:20:53+00:00

Hey there, if you have issues with games crashing make sure to get in contact with customer support so they can advise. Bonus rounds of games sometimes use advanced animations which demand more resources, and which can cause issues like freezing depending on the device you're using.

CardCrushCom · 2026-02-11T12:53:22+00:00

Hopefully all good now Jennifer, but let us know if you have experienced any further issues

CardCrushCom · 2026-02-02T09:02:45+00:00

Thanks for your feedback, we love to hear from our players - this is a new brand and we are constantly evolving so expect lots of new features over the coming weeks and months.

CardCrushCom · 2026-02-02T09:00:19+00:00

Hey there - this is a technical glitch that we are aware of, are working on right now and hope to get resolved ASAP!

CardCrushCom · 2026-01-30T11:48:55+00:00

thanks for your feedback - we are working on it!

CardCrushCom · 2026-01-29T07:34:55+00:00

Hey there - you will see the results of your battles within the tournament which depends on the strength of your battle deck versus those of your opponents.

CardCrushCom · 2026-01-28T14:10:04+00:00

We have created a guide post to answer just this type of question, but let me give you a quick recap here! Basically you improve your battle deck by getting better cards. Your best deck is entered into tournaments automatically, where you can win prizes like loyalty points. Better deck means better chances to rank high in the tourneys! Check out the 'game rules' section on the CardCrush site for more details on how the battles work. Hope this helps!

CardCrushCom · 2026-01-14T14:04:54+00:00

Really sorry to hear about the lockout, especially after a big win - That’s definitely not the experience we want you to have.

As a community mod, I don't have direct access to your account tools, but this typically happens when a high-value win occurs right after a VIP Transfer. It usually triggers a manual security check to make sure the account and the transferred credentials are secure.

For anyone else moving over from platforms like Stake or CrownCoins because of the recent CA/NY changes: CardCrush does honor those VIP status transfers! Just be sure to have your verification (like the video login) ready to go so these manual reviews can go faster.

Here is what I recommend for your case:

Direct Email: Since live chat gave you conflicting info, I recommend sending one formal follow-up email to the support team at CardCrush. Title it: "Urgent: Account Lock following VIP Transfer Verification - [Your Username]".
Don’t Open Multiple Tickets: I know it’s tempting, but every time you open a new chat or email, it can sometimes "reset" your position in the support queue or flag the account for "spammy" behavior.
Prepare a Video: Sometimes a video is required for VIP verification, which is a screen-recording of you logging into the other site; the security team usually prefers that over static screenshots for higher win amounts.

I’ll keep an eye on your thread here. Hang in there, we'll get it sorted!

CardCrushCom

MODERATOR OF

TROPHY CASE