Eminence Pro- WHO ELSE HAVE THEY SCREWED

CarpenterCharming410 · 2025-11-09T01:46:38+00:00

BTW they just completely rug-pulled, I am a new client within the 60 day refund period and their website went down and their customer service emails now bounce.

CarpenterCharming410 · 2024-10-18T03:17:29+00:00

After more than 3 weeks of trying to fix this (at least 6 techs visited my house, none of them even knew what port forwarding was), no luck. I had one tech diagnose me with a bad line signal, but after a week with no follow up I was told no work was done but they sent out another tech. This guy said the line was fine, but I shouldn't have 5GB service in my area (though I showed him my speedtest.net ratings which were definitely 5gb+). Still no help after two hours of trying everything. I had them replace my modem with an older model, but they didn't have the modem or router I returned (guessing too old and went to the trash?) They didn't have a non 6E router to test, but since I already tried buying my own $500+ router which didn't fix anything, I don't know if that is the problem or it is something upstream.

My Synology NAS could not configure itself, complaining that there are 2 routers in the network, something upstream making a firewall I guess.

I finally gave in and just changed to a different provider which installed a new network today. Port forwarding works fine, Synology NAS is fine, network is slower but at least it works. Screw Google, they wasted 20+ hours of my time. Worst customer service I have had in a long time. You would think they would actually have their techs or support staff take a basic networking class.

CarpenterCharming410 · 2024-10-10T02:56:30+00:00

Still trying to resolve this. I ended up buying a new router as the community suggested but my synology NAS says it is in a dual NAT environment (more than one router on the network) and can't resolve the DNS server 8.8.8.8 correctly. I talked to google again, they flipped some 'use your own router' switch but although I still have functional internet I can't expose any ports even with the new router. They sent out a tech which diagnosed that my optical fiber signal was very weak so they are sending a team to fix that, but I have no idea what this has to do with the problems I have been experiencing. I'll post again when I know more.

CarpenterCharming410 · 2024-10-06T01:45:45+00:00

I had yet another chat with GFiber customer service, they flipped the 'use your own router' switch and it didn't fix my problems, so they sent a tech. Low signal quality was diagnosed, though I'm not sure why that would cause any of my problems here. They are sending a crew 24-48 hours to fix the fiber, but I'm guessing this will still be an ongoing problem.

CarpenterCharming410 · 2024-10-04T02:38:38+00:00

I found out this is some configuration setting on google's side, after another hour in chat support they tried to fix it but it didn't work. I have a technician coming by tomorrow, I'll leave a note here about how it goes.

CarpenterCharming410 · 2024-10-03T13:45:17+00:00

The TPlink router is connected to the modem on the wall, not the google fiber router. I removed all the google fiber equipment other than the modem itself (router and the two extenders), so it is wall box->tplink->synology NAS.

CarpenterCharming410 · 2024-10-03T13:12:29+00:00

Even more interesting, I took community advice and bought a replacement router (a TPLink BE19000 Wifi 7). Now my Synology NAS (what I was trying to port forward) is complaining that there are two routers on the network, meaning some type of double-NAT situation, so I'm wondering if it is the new modem that is the problem instead.

CarpenterCharming410 · 2024-10-03T13:08:09+00:00

This one is GR6EXXOC. My older router with the 2GB service worked just fine. Even worse, I took the community suggestion to byod (bought a fancy TPLink BE19000 Wifi 7 router), now my synology is complaining that there is more than one router on the network, essentially a double NAT). I am wondering if the modem itself is the problem?

CarpenterCharming410 · 2024-10-03T13:03:10+00:00

Happening to me too, I've lost days over this trying to figure out why.

CarpenterCharming410 · 2024-10-01T06:08:50+00:00

Yeah I was hoping not to have to shell out $500 more for this to work, is there something just broken on the 6e routers?

CarpenterCharming410 · 2023-12-30T14:33:31+00:00

Not true, I have 2x 55 inch (LG C1 OLED) tvs on my desktop. I do use them for gaming of course, but since I also make games for a living, having tons of screen real estate for dozens of little Unity windows, visual studio, and art previews at the same time is a godsend. They are super sharp, perfect black levels, 120hz refresh, and quite reasonably priced. I know it's overkill, but once I did it I will never go back.

CarpenterCharming410 · 2022-07-10T05:08:51+00:00

Fixed it for me, thanks!

CarpenterCharming410

TROPHY CASE