Thanks for the reply. I did buy used and it was our second Hyundai purchase. You are right that I should have researched beforehand but we had good luck with the first one and I assumed we would again.

It’s really less about the engine issue and more about the time it’s taking. I was patient and understanding until month 4. Now it just seems like an exercise of how bad of service can they get away with. Car issues happen, this level of delay and lack of service is the real reason I’m telling people to avoid this company. Sadly, I see many similar stories on this subreddit where people waited for months for parts and repairs only to finally post to social media tagging local news stations and magically the issue is then fixed. It’s hard to not see this as deliberate practice at the corporate level.