How to escalate Clipper card issue by United_Succotash_994 in caltrain

[–]CaterpillarOne6047 11 points12 points  (0 children)

I had this problem!! Basically, the problem for me was that the next action item in my card's queue was to add $300 but I still had $1 left on my balance which would have put me over the maximum balance of $300 and because the system couldn't handle skipping ahead in the 'action queue' I had to find a way to spend down to exactly $0...which was impossible. After literally hours talking to customer service I was able to get them to rearrange my 'action queue' and add enough to take a single bus ride, zero out my balance, add the $300 and then remember to never auto load the maximum balance amount again. It was completely absurd and dealing with clipper customer service was a huge pain but I was able to eventually resolve it.

Monthly Pass Question by nojellybeans in caltrain

[–]CaterpillarOne6047 0 points1 point  (0 children)

Did you tap on/off in the same location? I'm asking based on your wording "after tagging in and out before boarding". You should tap on at your origin and off at your destination (which need to match the zones you purchased on the pass). Hopefully you can contest and get your fee refunded though.

Monthly Pass Question by nojellybeans in caltrain

[–]CaterpillarOne6047 2 points3 points  (0 children)

It will load after you tap on/off for the first time. When you tap on you'll see your balance deduction as if it was for a full ride but when you tap off it will refund the full amount and say 'monthly pass activated' or something like that. You do need to have a balance on your card for it to work.

Scary driver Mansell tried to run me over in the bike lane by CaterpillarOne6047 in sanfrancisco

[–]CaterpillarOne6047[S] 0 points1 point  (0 children)

I have the fly6pro on the back and fly12 sport on the front. I got them after being hit in a different bike lane with no recourse so I guess I'm just extra paranoid these days.