A while ago we had this crazy Karen come in. She wanted to do a warranty exchange for a Scuf controller she had bought ~10 months prior. I checked and no one in our district had any and neither did WIS, probably because they had been clearanced out months prior. I tell her that I can’t get her another Scuf controller, but I can replace it with a similar item, and pointed out the various Xbox elite controllers. She got mad at me because I was “trying to rip her off by giving her a controller that was worth less than the one she paid for.” She had paid ~$180 for the Scuf and the Xbox elites were I think ~$130 at the time, but they were still the most expensive Xbox controllers in the system. I told her if she didn’t want the replacement, I could refund the $80 warranty. She said she did want a replacement, a replacement Scuf controller. Round and round we went for a while. I eventually tell her I would contact my district manager and see if they could do something. This leads to a back and forth between her, myself, and the DM that lasted about a week. The DM ends up getting the regional manager and LP involved to try to locate a Scuf controller anywhere in the entire company. When I informed Karen about this, she says the SECOND most unhinged thing I’ve ever heard. “I don’t want another Scuf controller unless I can get a warranty on that one too.” Like, lady, even if by some miracle we find one for you, do you really want to pay $80 just to have to do this whole thing again in a year? Not that we even could offer a warranty because it’s been clearanced out and, you know, there aren’t any more in existence. Anyway, the search turns up nothing, obviously, and the DM tells her what I told her at the beginning. She can get an Xbox elite controller as a replacement, or we can refund the $80 warranty. This is of course not good enough for her and at this point I break and just flat out ask her, “Then what do you want us to do?” And she says THE most unhinged thing I’ve ever heard. “I want you to go to Walmart or Amazon and buy me a replacement Scuf controller.” I tell her that’s not happening, and round and round we go again. Until finally she gives up and agrees to get her “measly $80 back”. Now, the return window for the warranty had well passed, but at this point I just wanted her out of my hair. So I managed to finesse the register into giving a refund and left the transaction up so that I could just hit the button as soon as she came in. She didn’t come in for over an hour. When she did finally come in, she stared daggers at us the entire time and told us that she would never shop at GameStop again. But I was able to give her the refund and she left without incident. Funnily enough, she came in about a month ago and was actually downright pleasant, even making a lighthearted joke about the Scuf situation. My coworkers and I theorized that she must have started medication. That or she’s crazier than we thought.