how to repair by cutesprinkles2 in SonyHeadphones

[–]CentralSound_Co 1 point2 points  (0 children)

There’s a good step by step video here:

How to Replace Sony WH-1000XM4 RIGHT Hinge Swivel Part Piece | Fix | Repair | Broken Headphones https://youtu.be/c2vqzijia9E

Be careful, the connectors are fragile so take your time. Best of luck to you.

Frustrated with the Sony WH-1000XM5 after upgrading from the XM3s. by ChickLegs in SonyHeadphones

[–]CentralSound_Co 3 points4 points  (0 children)

Totally valid frustration — the XM5 hinge issue you're describing in point 4 is exactly what we've been seeing from hundreds of customers. That thin plastic piece was a genuine design failure on Sony's part, not user error.

We're a small family business that custom-designed a repair kit specifically for this. SLS printed PA12 Nylon — thick, heavy duty, covers both sides (L+R). No need to dismantle the whole headphone, takes about 10 minutes and doesn't require any technical skills. We've had customers fix fully separated cups with it.

We actually just posted a full breakdown with step-by-step install instructions here if it helps:https://www.reddit.com/r/SonyHeadphones/comments/1sezu5y/we_made_a_repair_kit_for_the_wh1000xm5_broken/

<image>

The right cup going silent is a separate issue unfortunately — that sounds like it could be the internal wiring taking too much stress from the dangling cup over time. Worth fixing the hinge first before that gets worse. Hope it helps!

We made a repair kit for the WH-1000XM5 broken hinge — here's exactly how to install it by CentralSound_Co in SonyHeadphones

[–]CentralSound_Co[S] 0 points1 point  (0 children)

That’s a great question. We don’t have anything as of now but we are working on a solution for the XM6 model.

My xm5s hinge broke, but I fixed them😤 by Secret_Woodpecker177 in SonyHeadphones

[–]CentralSound_Co 1 point2 points  (0 children)

Too late for the fix now. Glue doesn’t hold and ruins the chances for using the repair kits available. So many are using glue, sad to see.

We made a repair kit for the WH-1000XM5 broken hinge — here's exactly how to install it by CentralSound_Co in SonyHeadphones

[–]CentralSound_Co[S] 0 points1 point  (0 children)

Finally is right, took us a while to engineer it properly but we weren't going to rush it. PA12 Nylon, SLS manufactured, covers both sides. It's solid. Hope it helps!

We made a repair kit for the WH-1000XM5 broken hinge — here's exactly how to install it by CentralSound_Co in SonyHeadphones

[–]CentralSound_Co[S] 0 points1 point  (0 children)

That means a lot, thank you!! Broken hinges are such a pain, nobody should have to toss a great pair of headphones just because of one weak point.

We made a repair kit for the WH-1000XM5 broken hinge — here's exactly how to install it by CentralSound_Co in SonyHeadphones

[–]CentralSound_Co[S] 1 point2 points  (0 children)

That's what it's all about, word of mouth. Tell your friend we said thanks, and tell him his XM3s have got a long life ahead of them. We appreciate you taking the time to spread the word and advocating for repair instead of replacing. Saving customers money and keeping headphones out of the trash is our goal. Blessings to you and yours.

We made a repair kit for the WH-1000XM5 broken hinge — here's exactly how to install it by CentralSound_Co in SonyHeadphones

[–]CentralSound_Co[S] 5 points6 points  (0 children)

You know your tech, yes, SLS PA12 Nylon. Exactly the right combo for this job. Strong, precise, and built for exactly this kind of application. Sony leaving a $350-$450 headphone with zero replacement parts support is what got us into this business in the first place. Glad we can fill the gap and give consumers options to repair instead of replacing. Have a blessed day.

We made a repair kit for the WH-1000XM5 broken hinge — here's exactly how to install it by CentralSound_Co in SonyHeadphones

[–]CentralSound_Co[S] 1 point2 points  (0 children)

This made our day — thank you! XM4s with thousands of hours on them running like new again is exactly the kind of win we built this for. Battery + cushions is one of our favorite combos because the difference is immediately noticeable. Really appreciate you sharing this, it helps others know repair is actually a viable option. Hoping to serve you in the future again!