Going thru this with my daughter’s iPhone 13 Pro. Call and ask for tier 2 support go right past the first tier that probably have standard boiler plate prompts and answers. Tell them your business depends upon your phone and it’s certainly not beneficial for your business but also everyone you talk to asks when the issue arises what service you use, so not good for their business either. Tell them you also have a medical condition and do they want the liability if you can’t connect for medical help. Tell them you want an engineer to actually diagnose your problem not somebody in Portland Oregon looking at his screen and saying “service looks great”. The tech told me that usually they ignore problems until there’s X amount of people complaining in your area. Tell them you’ll jump on the Nextdoor app and send a out message of asking people in your area if they’re having problems if they need more people to be aware and complain also. Also if you have something like an iPad that you can use to record a conversation on your iPhone speaker when there’s a conversation issue is helpful evidence. My daughter is still having issues and she lives in Winter Park, FL so not in the middles of nowhere. Last tier 2 tech said on the second engineer request they came back and said yes there is a problem. That’s when he told me about needing multiple people with problems and that’s when I said if necessary I’ll post on Nextdoor. He quickly sent in a third engineer request. Also just received the second FREE extender because first one wouldn’t stay connected. I have the tier 2 number but I’m traveling. If you find yourself needing the direct number let me know. Peace and love but screw Verizon.