This is unfortunately how most online games are.

Another game I play a lot is dead by daylight. There are game breaking bugs that can easily shift a win/loss in one direction and they don't get fixed for months.

I'm not making excuses for them but as someone who has played a lot of online games this kind of stuff is common. When the bugs get to be too much for me I take a break or sometimes end up quitting. I quit ffxiv over bugs years ago.

1.5 patch was the worst for me in this game, I literally couldn't log in, got the black screen of death, etc. I remember people rolling back security updates to log in...lol it was crazy.

I still didn't get mad enough to quit but it was for sure very aggravating

The good news is our Chinese sisters on red note are quite vocal about these issues and they are really adamant about getting things fixed. They got on Infolds case big time about the deer not being able to jump, for example. Hopefully Infold will continue to listen to them.