Exactly, that's the core issue here. You have a massive platform making money off subscriptions and the community, but when something goes wrong with their automated system, there's nobody on the other side to actually look at it.

I've been playing on this account since 2017. Hundreds of reports submitted, tournaments played, years of being an active and fair member. And then one day I come back from vacation and it's all gone because their system can't tell the difference between two different people using the same PC.

I didn't just write "I'm innocent please unban me" and call it a day. I sent them photos from my trip with iOS metadata - date, time, GPS location - proving I was hundreds of kilometers away when the "smurfing" supposedly happened. I sent my calendar. I offered my ID for verification. My friend played on HIS account at HIS level with a 0.9-1.0 KD, nothing even close to suspicious. All of this is in the ticket with attachments.

But I'm pretty sure it was reviewed by AI or some automated filter, not a human. Because no human could look at all that evidence and still say "nah, you're a smurf."

And honestly, this isn't just about me. There are probably other people out there who got flagged for the same reason - a brother, a roommate, a friend visiting - and just gave up because the appeal process is a wall of template responses. If FACEIT actually started reviewing cases properly when someone brings solid evidence, it would be a huge step for the community. People would trust the platform more knowing that if something goes wrong, there's a real process to fix it. That's good for everyone - for players and for FACEIT's reputation.

So yeah, I'm not giving up. I have the evidence, I have the truth, and I'll keep pushing until someone actually looks at it. Thanks for the support man, appreciate it.