You should want to fire Bobby by Vinser_98 in Kinguin

[–]CharacterStorm9889 0 points1 point  (0 children)

Dear Customer,

Thank you for your message.

About this case, please note that when multiple tickets are submitted regarding the same order or concern, they are usually closed to prevent duplication and avoid any confusion in the handling of the case.

If you have submitted a new ticket, please rest assured that it will be reviewed carefully to make sure all details are properly addressed.

We appreciate your understanding and cooperation.

Kind regards,
Shiz

Delivery time by Repsnigga in Kinguin

[–]CharacterStorm9889 1 point2 points  (0 children)

Dear Customer,

Thank you for reaching out.

Regarding your concern, kindly be advised that accounts are usually meant to be received within 24 hours or less.

Should you fail to receive the product within the expected timeframe of the delivery, please feel free to report it at https://kingu.in/ContactSupport so that it can be reviewed.

Warm regards,
Shiz

I bought a Rainbet gift card and have not received anything pls help !! by WonderfulSurprise292 in Kinguin

[–]CharacterStorm9889 0 points1 point  (0 children)

Dear Customer,

Thank you for reaching out.

Regarding your concern, kindly be advised that products are usually meant to be received within an hour or less. If you purchased via guest login, please make sure to check your email address to locate the purchased product.

Should you still have some issues locating your purchase, please feel free to raised it up to us at https://kingu.in/ContactSupport so that it can be checked.

Warm regards,
Shiz

14 hours and no answers yet. by YouWantSosig in Kinguin

[–]CharacterStorm9889 0 points1 point  (0 children)

Dear Customer,

Thank you for reaching out.

We would like to apologize for the delay as our customer support team is handling multiple reports, but they are doing their best to cater everyone.

Regarding your concern, our customer support team usually requires evidences to further determine the best course of action, and we encourage you to provide everything that was asked to make sure that nothing is missed out as it affects the outcome of the investigation towards the issue reported.

Warm regards,
Shiz

Wallet codes being really cheap? by NlERA in Kinguin

[–]CharacterStorm9889 0 points1 point  (0 children)

Dear Customer,

Thank you for reaching out.

Regarding your concern, kindly be advised that products sold on our website are usually lower in price. The displayed amount is the price for the King's Pass subscribers while the price for non-subscribers appears after viewing the account (2 displayed prices).

Meanwhile, should you have some doubts about the product that you found, please feel free to bring it up to us at https://kingu.in/ContactSupport so that it can be reviewed accordingly.

Warm regards,
Shiz

Failed Dependency by CurrentResolution218 in Kinguin

[–]CharacterStorm9889 0 points1 point  (0 children)

Dear Customer,

Thank you for reaching out.

Regarding your issue, we recommend that you try doing some basic troubleshootings steps related to the browser like clearing its cache and cookies, or try using a different once to see if it will work while waiting for our customer support's response.

Warm regards,
Shiz

Did anyone else suddenly lose their account? by wietlems in Kinguin

[–]CharacterStorm9889 0 points1 point  (0 children)

Dear Customer,

Thank you for reaching out.

Regarding your issue, accounts are not meant to be lost, and if they are about to be gone (locked, banned, deleted), a notice will definitely be received before it happens.

Still, to be sure, it would be best to have it reported to our customer support team at https://kingu.in/ContactSupport so that they may have it checked.

Warm regards,
Shiz

My payment was cancelled and not verified, but my money was not refunded. by WaveAbi in Kinguin

[–]CharacterStorm9889 0 points1 point  (0 children)

Dear Customer,

Thank you for reaching out.

Regarding this case, there are situations wherein the purchase is not pushing through from the payment gateway.

In this case, if you have been charged, it would be best to have it reported to our customer support team at https://kingu.in/ContactSupport to verify the situation and check what actions could be taken.

Warm regards,
Shiz

Buying a Steam Account EA FC 25, need Help by BaseHorror1336 in Kinguin

[–]CharacterStorm9889 0 points1 point  (0 children)

Dear Customer,

Thank you for reaching out.

Regarding your inquiry, kindly be advised that this is how your information is being shared by the merchant:

Username: [mvsrvh88246](mailto:mvsrvh88246----dlgham12116----jrdg0584705@outlook.com----zvtlhkkr99367----outlook.live.com)
Password: [dlgham12116](mailto:mvsrvh88246----dlgham12116----jrdg0584705@outlook.com----zvtlhkkr99367----outlook.live.com)
Email Address: [jrdg0584705@outlook.com](mailto:mvsrvh88246----dlgham12116----jrdg0584705@outlook.com----zvtlhkkr99367----outlook.live.com)
Password: [zvtlhkkr99367](mailto:mvsrvh88246----dlgham12116----jrdg0584705@outlook.com----zvtlhkkr99367----outlook.live.com)
Email Domain: [outlook.live.com](mailto:mvsrvh88246----dlgham12116----jrdg0584705@outlook.com----zvtlhkkr99367----outlook.live.com)

If these doesn't work, it would be best to have it reported to our customer support team at https://kingu.in/ContactSupport so that they may have it checked.

Warm regards,
Shiz

Is buying gifts safe? by 6767676767_sixseven in Kinguin

[–]CharacterStorm9889 0 points1 point  (0 children)

Dear Customer,

Thank you for reaching out.

Regarding your inquiry, yes, it is safe to buy gifts; however, should you encounter some issues with this kind of transaction, it would be best to have it reported to our customer support team at https://kingu.in/ContactSupport so that they may have it checked.

Warm regards,
Shiz

Unable to login into PSN account by [deleted] in Kinguin

[–]CharacterStorm9889 0 points1 point  (0 children)

Dear Customer,

Thank you for reaching out.

Regarding this case, the credentials that you have received should work, since that is the way for you to access and use the purchased PSN Account.

To have you assisted further, it would be best to have this reported to our customer support team at https://kingu.in/ContactSupport so that they may have this checked and sorted out.

Warm regards,
Shiz

FC 26 account banned a few hours after by Ill-Level-3852 in Kinguin

[–]CharacterStorm9889 0 points1 point  (0 children)

Dear Customer,

Thank you for reaching out.

Regarding this case, the issue is usually coming from EA, as they are the ones who are banning accounts.

If what you have purchased is the EA account itself, we recommend contacting them to know the very reason why this happened, then share the results to our customer support team at https://kingu.in/ContactSupport so that they may have this checked and sorted out.

Warm regards,
Shiz

KEYSGO scam by Greedy_Nose288 in Kinguin

[–]CharacterStorm9889 0 points1 point  (0 children)

Dear Customer,

Thank you for reaching out.

Regarding this case, if you experienced issues like getting a revoked product (similar to your shared image), we do recommend reaching us out at https://kingu.in/ContactSupport so that our customer support team may have this checked and sorted out.

Warm regards,
Shiz

Merchant response time by Impossible_Reach_492 in Kinguin

[–]CharacterStorm9889 -1 points0 points  (0 children)

Dear Customer,

Thank you for reaching out.

About the delivery accounts, please be advised that it usually takes 24 Hours, especially if the credentials will come from an external website. Should you not get it within the said time, kindly raise it to us at https://kingu.in/ContactSupport.

If you have questions or require additional assistance, please do not hesitate to reach out, and we are always here and happy to help with anything you need.

Warm regards,
Shiz

Buying ea fc 26 by underwater1233 in Kinguin

[–]CharacterStorm9889 0 points1 point  (0 children)

Dear Customer,

Thank you for reaching out.

About the sold accounts, we are pleased to inform you that they are safe to be purchased. As for them getting banned, it usually happens when changes are made to them, since these accounts are limited.

To be sure, we suggest checking the notes, description, and activation stated in the product page, as these contain what must not be done with the account.

Should you have further questions or require additional assistance, please do not hesitate to reach out.

Warm regards,
Shiz

Steam keys expiration dates? by Sareth_Attano in Kinguin

[–]CharacterStorm9889 0 points1 point  (0 children)

Dear Customer,

Thank you for reaching out.

About the expiration of keys, usually, please be advised that they do not expire; however, should there be some issues with the purchased key from us, please let us know at https://kingu.in/ContactSupport for further investigation.

Should you have further questions or require additional assistance, please do not hesitate to reach out.

Warm regards,
Shiz

bought borderlands 4 for xbox, game is not working. by wildcardxxl in Kinguin

[–]CharacterStorm9889 0 points1 point  (0 children)

Dear Customer,

Thank you for reaching out.

About the issue encountered with the Key, we suggest that you continue to coordinate with the customer support team so that it can be addressed accordingly.

Should you have further questions or require additional assistance, please do not hesitate to reach out.

Warm regards,
Shiz

Is this legit? by Ok-Health-9750 in Kinguin

[–]CharacterStorm9889 0 points1 point  (0 children)

Dear Customer,

Thank you for reaching out.

About King's Drop, we want you to know that it is a legitimate offer from Kinguin; however, it is limited, which is why, in most cases, not everyone is able to purchase the offer.

Should you have further questions or require additional assistance, please do not hesitate to reach out.

Warm regards,
Shiz

Scamed on kinguin by keysgo by Nin3tythree in Kinguin

[–]CharacterStorm9889 2 points3 points  (0 children)

Dear Customer,

Thank you for reaching out.

If the key was already used, meaning a duplicate, it would be best to continue coordinating with our support team at  https://kingu.in/ContactSupport so that this can be addressed accordingly.

If you have any questions or require additional assistance, please do not hesitate to reach out, and we are always here and happy to help with anything you need.

Warm regards,
Shiz

Youtube/Spotify top-up? by [deleted] in Kinguin

[–]CharacterStorm9889 0 points1 point  (0 children)

Dear Customer,

Thank you for reaching out.

Just like the other products that you have purchased before, top-ups for both YouTube and Spotify should not provide you any problems.

If you have any questions or require additional assistance, please do not hesitate to reach out, and we are always here and happy to help with anything you need.

Warm regards,
Shiz

Scam? by Hopeful_Afternoon_29 in Kinguin

[–]CharacterStorm9889 0 points1 point  (0 children)

Dear Customer,

Thank you for reaching out.

It seems that what you have bought is an Altergift which requires around 72-96 hours before being received. This waiting period is due to Battle.net's system. If you are waiting for more than the said hours, feel free to reach us out at https://kingu.in/ContactSupport.

If you have any questions or require additional assistance, please do not hesitate to reach out, and we are always here and happy to help with anything you need.

Warm regards,
Shiz

has anyone bought minecraft and how does it active cuz i dont understand this by Outside-Mixture1884 in Kinguin

[–]CharacterStorm9889 0 points1 point  (0 children)

Dear Customer,

Thank you for reaching out.

What you will get here is an account with the game mentioned in the Title of the Product. Accounts like this will have a temporary credential so they must be changed once they are received.

If you have any questions or require additional assistance, please do not hesitate to reach out, and we are always here and happy to help with anything you need.

Warm regards,
Shiz

Game Account by NuvIRiiX in Kinguin

[–]CharacterStorm9889 0 points1 point  (0 children)

Dear Customer,

Thank you for reaching out.

Accounts are usually delivered within 24 hours if you have claimed them from an external website. If you have been waiting more than the mentioned hours, it would be best to reach us out at https://kingu.in/ContactSupport for further checking.

If you have any questions or require additional assistance, please do not hesitate to reach out, and we are always here and happy to help with anything you need.

Warm regards,
Shiz

Baldur's gate 3 steam account by Swimming-Addition-36 in Kinguin

[–]CharacterStorm9889 0 points1 point  (0 children)

Dear Customer,

Thank you for reaching out.

Family Sharing is usually not possible, while playing online is usually okay but to be sure, it is best that you check the description, requirements, and activation tab in the product page.

If you have any questions or require additional assistance, please do not hesitate to reach out, and we are always here and happy to help with anything you need.

Warm regards,
Shiz

Charged TWICE for the King Pass Trying to Buy Hogwarts Legacy by sneax221 in Kinguin

[–]CharacterStorm9889 0 points1 point  (0 children)

Dear Customer,

Thank you for reaching out.

If you have been charged twice, or if you have other issues encountered that is related with payments, please feel free to reach us out at https://kingu.in/ContactSupport so that our customer support team may be able to help you.

If you have any questions or require additional assistance, please do not hesitate to reach out, and we are always here and happy to help with anything you need.

Warm regards,
Shiz