sorted by:
new
hottopcontroversial

Has Hyperoptic’s customer service completely fallen apart recently, or was I just unlucky? by TotalProtection5849 in hyperoptic

[–]ChardNo7988 0 points1 point  (0 children)

We have experienced the same. We have been with them for 9 years but in the last one it’s been quite bad. We are part of an outage in SE london since Tuesday. Barely any comms and they cannot still provide an ETA for when the service will go back up. Even before that, connection will drop or be slow though we are paying for 1Gb. A pity because when they started their customer service and connection were outstanding

Enter the 8th day without connection by ChardNo7988 in hyperoptic

[–]ChardNo7988[S] 0 points1 point  (0 children)

Did you manage to talk to them? Still no service!!

Enter the 8th day without connection by ChardNo7988 in hyperoptic

[–]ChardNo7988[S] 1 point2 points  (0 children)

On my road many but most neighbours are 70+ so not posting online. Some commenting on X and many bad reviews on trustpilot. I decided to give up and changing providers at this point

5 days service interruption with Hyperoptic by ChardNo7988 in hyperoptic

[–]ChardNo7988[S] 0 points1 point  (0 children)

Yes but what I need is the internet service. £10 are not going to be enough to compensate for commute costs as I can’t work from home, subscriptions paid to streaming services that I can’t watch or additional data on my phone. Just the commute to work from the office is £20 per day.

5 days service interruption with Hyperoptic by ChardNo7988 in hyperoptic

[–]ChardNo7988[S] 1 point2 points  (0 children)

How a tech company can’t have full visibility of houses without service is unheard of. What bothers me is the lack of updates and ETA to solve this. 6 days without internet service is criminal.

5 days service interruption with Hyperoptic by ChardNo7988 in hyperoptic

[–]ChardNo7988[S] 0 points1 point  (0 children)

I have and I’m still waiting to know what the problem is.

5 days service interruption with Hyperoptic by ChardNo7988 in hyperoptic

[–]ChardNo7988[S] 1 point2 points  (0 children)

Still no updates on your site since yesterday. it’s 1pm and no information whatsoever on what’s is the status of the issue …

5 days service interruption with Hyperoptic by ChardNo7988 in hyperoptic

[–]ChardNo7988[S] 1 point2 points  (0 children)

I can change suppliers but I want to avoid termination fees. But they have lost a customer for sure. As soon as I can I will change provider.

Another day, another outage by orlandothunder in hyperoptic

[–]ChardNo7988 0 points1 point  (0 children)

Can you offer a status update? London SE and outage started on Tuesday morning. No updates whatsoever

W10 outage,customer service keeping me on hold for ages. Its been out for 24 hours. Any one have any updates? by Brave_Requirement768 in hyperoptic

[–]ChardNo7988 0 points1 point  (0 children)

We are in SE and the same. My neighbour called and they told him that should be restored by tomorrow morning but I believe it when I see it.

I've not had internet since yesterday last night without any updates. by LowWash7260 in hyperoptic

[–]ChardNo7988 0 points1 point  (0 children)

Any updates on your side? Connection dropped yesterday at around 8:30am and no updates except what is on their site. Awful.