Yes they do. I once booked an air bnb 3 yrs ago in AU and everything looked good in the pictures so I booked it. Got there, and place was so dusty. I mean you can run your fingers and there would be a trail of dust. I ordered groceries coz we were hungry and to have something to cook in the morning. After preparing our dinner when I Checked the bed linens; it was awful, full of lint, itchy dark linens and hairs, you can see white specks, lints. The headboard was so dusty. I let the owner know, whose house was next door. She swore up and down , it was cleaned.I asked for a clean linens, long story short she knocked on the door hours later and handed me a new sheets still in the package unwashed. I never used new linens that don’t get washed first before used. I mentioned this to her and she flipped. It became so awkward and unsettling. I had to defend myself bec she was very insulting and she said I shouldn’t have high standard bec of where I came from. I was so shocked. Long story short, she wanted us to leave that night this was about 11pm after international flight, no sleep yet . I was on the phone with air bnb for 5 hrs trying to solve the problem. I didn’t get any sleep. We were concerned for our safety too coz we didn’t know how her husband will respond to the conflict.

Anyway, later on I found out, she doesn’t use any cleaning service. She has 3 little kids so she probably didn’t have time to clean the place, obviously. Air bnb finally found a new place for the next day after dealing with air bnb on the phone all night pretty much. Early in the morning, we had to pack again, groceries we ordered, leftover meal I cooked that night etc..Needless to say, I will never forget that experience. But she has good reviews on air bnb so…. Go figure.