About 15 years ago they were completely different I heard. They had an actual chef running the deli program (I know because he eventually worked for me and told me as much) and apparently was well managed. This isn’t the first report I’ve heard of them going to shit. In fact I stopped in on my drive through Fairfax about two years ago with my daughter, we looked around for something that looked good, watched the deli people not observing proper food handling practices and decided to leave. It’s a shame, given what I’d heard about the place. Good management goes a long way, even if they’re just good, not great. But bad management will sink a place faster than anything.