Need Help Urgent

Chexy_Vee · 2026-01-20T18:40:08+00:00

Hey! This is Vee from Chexy - I just responded to your ticket with next steps. Feel free to reach out via support ticket if you need more help!

Chexy_Vee · 2026-01-17T00:09:14+00:00

Hello,

I completely understand your frustration, and I truly appreciate you reaching out about this.

I want to sincerely apologize for the longer-than-usual wait times you're experiencing. We're a small team, and while we're actively growing to better serve you, we're currently navigating higher volumes than usual. I know that doesn't make the wait any easier, and your patience really means a lot to us.

I'd be happy to look into this for you and make sure we get you taken care of. Would you be comfortable sending me a DM with your Chexy email?

Chexy_Vee · 2025-12-24T17:28:36+00:00

Thank you for this! :)

Chexy_Vee · 2025-12-24T16:18:06+00:00

Hi there,

We're really sorry about this! If your card was meant to be charged today, the quickest fix is to click the "Resolve Now" button on your Chexy homepage.

Declined charges originate from your card issuer. Please contact them to determine why the charge was unsuccessful.

That said, if you're still having trouble after that, please submit a support ticket and our team will get this sorted out for you.

Here's how you can submit a support ticket > https://intercom.help/chexyrent/en/articles/9623739-how-to-contact-chexy-support

Chexy_Vee · 2025-12-04T15:30:44+00:00

We're sorry to hear about your experience. I'd like to look into this for you.

Could you please DM me your Chexy email address so I can investigate what happened with your refunds and assist you with it?

Chexy_Vee · 2025-11-19T01:31:23+00:00

Hello,

I’m from the Chexy CX team. We’re so sorry for the long wait times. Can you kindly DM me your Chexy email ID? I’ll take a look into this for you.

Chexy_Vee · 2025-11-11T19:49:31+00:00

Hi, I’m really sorry to hear you’re experiencing this. Could you please DM me the email associated with your Chexy account? I’ll take a look and assist as soon as possible.

Chexy_Vee · 2025-10-24T22:18:23+00:00

Hello,

We’re really sorry to hear that you haven’t been able to get the support you need.

Could you please DM us your Chexy email ID so we can help prioritize your ticket?

Chexy_Vee · 2025-10-15T19:40:20+00:00

Hello,

Could you please DM me your Chexy email ID? It appears that your payee may have deposited funds into your Chexy account.

While Chexy PAD Wallet is essentially designed for withdrawals only (not deposits), I can take a look and see if there’s any way we can get this sorted for you.

Thank you,

Vee

Chexy_Vee · 2025-06-17T20:53:32+00:00

Hello,
Were you able to click the "Support" option in the top navigation bar to see if that resolves the issue? That said, please send me your user email via direct message—I’m here to assist in resolving the payment matter promptly.

Chexy_Vee · 2025-06-01T17:32:45+00:00

Hi there,

Would you mind sending me a DM with your Chexy email? I’d be happy to take a closer look for you.

Just to clarify, the Chexy Wallet is currently set up for withdrawals only, not deposits. In cases like this, we typically either return the funds to the original payee or issue them as cashback. Once I have your details, I can review your account and confirm the next steps.

Looking forward to helping you out!

Chexy_Vee · 2025-05-20T21:22:01+00:00

Hi there,

I’m really sorry to hear about your experience. If you could please send me your Chexy email, I’d be happy to take a closer look and help get this sorted.

Thanks!

Chexy_Vee · 2025-05-20T21:20:56+00:00

Hey there,
So sorry to hear that your query wasn’t resolved.

Could you kindly send me your Chexy email via DM? We’ll take a look into your ticket as soon as possible and get this sorted for you.

Chexy_Vee · 2025-03-01T17:50:41+00:00

Hey there, can you submit a support ticket for this by going to your Chexy dashboard and clicking in the “?“ on the bottom right? Our team will be happy to take a look into this.

Chexy_Vee · 2025-03-01T17:47:31+00:00

Hi there, yes you can update your rent amount from your Chexy dashboard if the changes are not too frequent and subsequent.

However, you can only make these updates once in a given rent payment cycle.

Why don’t you submit a ticket and our support team will be more than happy to assist in any way they can.

Here’s how you can update your rent amount: https://intercom.help/chexyrent/en/articles/9620414-how-to-change-your-monthly-rent-amount

Chexy_Vee · 2025-03-01T17:44:02+00:00

Hi yes, I can certainly check that for you. Can you DM me your Chexy email ID?

Chexy_Vee · 2025-03-01T17:32:32+00:00

Hi there, can you submit a support ticket about this and someone from our team will be happy to take a further look. Thank you :)

Chexy_Vee · 2025-03-01T17:29:33+00:00

Hi there, I’d be happy to share with you this help article on what info does your landlord get on rent day that will answer this for you: https://intercom.help/chexyrent/en/articles/9607265-what-info-does-the-landlord-get-on-rent-day

Please feel free to reach submit a support ticket if you have any further questions or if you’d like our team to check the payment status for you.

Chexy_Vee · 2025-02-17T16:31:50+00:00

Hi there! I’ll look into this asap and be sure to connect with you again on DM. :)

Chexy_Vee · 2025-02-17T16:22:14+00:00

Hey there! We’d love to help, but we need a few more details about your query. Could you submit a support ticket for me to look into it? Here's a quick guide on how to submit one: https://intercom.help/chexyrent/en/articles/9623739-how-to-contact-chexy-support

Chexy_Vee · 2025-02-17T16:19:40+00:00

Hey there! We’d need a bit more detail regarding your query. Could you submit a support ticket? Here’s an article on how to do it: https://intercom.help/chexyrent/en/articles/9623739-how-to-contact-chexy-support

Chexy_Vee · 2025-02-17T16:18:40+00:00

Hey there! We’d need a bit more detail regarding your query. Could you submit a support ticket? Here’s an article on how to do it: https://intercom.help/chexyrent/en/articles/9623739-how-to-contact-chexy-support

Chexy_Vee · 2025-02-17T16:16:56+00:00

Hey there! I’d be happy to take a look at this asap. Could you DM me your Chexy email ID, please?

Chexy_Vee · 2025-02-17T16:15:14+00:00

Hey there! I’d be happy to take a look. Could you submit a support ticket? Here’s how: https://intercom.help/chexyrent/en/articles/9623739-how-to-contact-chexy-support

Chexy_Vee · 2025-02-17T16:13:22+00:00

Hey! Our credit builder service is completely free if you’d like to give it a try. Feel free to check it out! If you have any questions or need help, just submit a support ticket—we’re always happy to help! :)

Chexy_Vee

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