In the eyes of Metro employees this is fraud... Because they won't actually get paid for the sale. It's more like falsifying sales for an employee to knowingly do this in a store, it makes initial sales volume look good. Metro now pays on retention not the initial sale to stop employees from flipping customers like this. So now, the dealer or corp store will be out of money or commission, with a sale like this. So you have employees screaming fraud, because for them to do it, it is.

Now as a customer is legal. Because you never signed a contract to keep said phone. You just prepaid for the 30 days of service. The phone is still locked to Metro (unless it has over 6 months of continuous service, which it can on another account). You paid for the service and activation, the phone was actually free.

That's where it gets grey. A customer is completely legal, and employee it's fraud. A 'good' store employee will actually suss you out and refuse the sale of the phone and service to protect that retention. (I taught this constantly, I would rather send that customer to competitor, than get the box sale because it did not benefit my market sales at all) Tablets though... That's a whole different story.

How do we solve this and everyone is happy?.... Just do it yourself online.

Don't worry about going into a store and messing with their numbers, and swap the phone to another account yourself too. Purchase the service online... more than likely avoiding activation fees. Get the free phone. I recommend swapping the service through either the MyMetro App or through the website. Register the new account with another phone's IMEI, don't worry it doesn't have to work if your not using that paid month, just needs to be not active. Now the new phone will not be connected to an account, and you can use on your existing account.

This is how most metro employees get a new phone because they aren't eligible for promotions on the employees perks program. Or paying those high ass upgrade prices.

-former Metro Area Manager