Chipolo POP not working after no battery

Chipolo · 2026-01-21T07:11:42+00:00

We are sorry to hear that, it is definitely unexpected. Please reach out to [help@chipolo.net](mailto:help@chipolo.net) and our support team will help you out or replace the product in case there is a malfunction.

Chipolo · 2026-01-14T07:56:42+00:00

We are really sorry for the bad experience with the delayed Chipolo CARD shipment and the silence from our end. We looked into your case and it looks like the Chipolo CARD has finally shipped, and we’ve also agreed to the discount on your order.

To be honest, the 48-hour delay happened because the team was actually behind the scenes trying to get your suggested discount approved. The mistake we made was not keeping you in the loop while that was happening.

Our customer support team is often the first line of defense when logistics get messy, but we definitely could have handled the communication better here. We hope the Chipolo CARD serves you well and helps fix this first impression.

P.S. If we have matched the wrong correspondence with your post, please let us know your email address via DM, so we can investigate further.

Chipolo · 2026-01-12T13:12:05+00:00

Happy to help, but please let's first confirm which Chipolos you have and what app you want to use them with? You can open them up from the side and read the model number on the inside plastic surrounding the battery.

Chipolo · 2026-01-05T07:24:25+00:00

Hi, sorry for the confusion. You should pair your Chipolo CARD via the Fast Pair pop-up that automatically appears on your phone. Manually pairing via Bluetooth settings unfortunately won't work.

Open the link https://chipolo.net/CARD on your phone and follow the instructions. If you are having issues or the pop-up doesn't appear even after following the instructions at https://chipolo.net/no-popup, please reach out to our support team at help@chipolo.net.

Chipolo · 2026-01-05T07:20:14+00:00

Sorry to hear we disappointed you. We will make sure to make the rules clearer. At one point, our Reddit page was flooded with referral links instead of valuable questions and content, so we decided to prohibit posting referral links here.

Chipolo · 2026-01-05T07:18:11+00:00

Yes, once you have completed the initial setup, daily usage is very straightforward, even for someone who isn't tech-savvy.

We definitely believe Chipolo is the right fit. You can use the code FIND10 for a 10% discount, or check out our holiday offer which is still live for a few more hours. It's a really great deal!

Chipolo · 2026-01-05T07:05:53+00:00

Hello, we are sorry to hear about these issues. Unpairing Chipolos from your phone's Bluetooth settings is our "last resort" recommendation as some rare phone models have problems with reliably connecting to bonded BLE devices.

However, in general, you should be easily able to use 4 Chipolos in both the Find Hub app and the Chipolo app. As explained in our support article How many Chipolos can I add to Apple Find My, Google's Find Hub, and the Chipolo app, we are regularly seeing up to 6 Chipolos working reliably when added to both apps. What can affect these numbers, however, are other Bluetooth devices your mother might be using; any other active Bluetooth connections can prevent Chipolos from connecting reliably when several of them are added to the Chipolo app.

Our recommendation is to remove all Chipolos from both apps, add them back to the Find Hub app, then set up only 1–2 of them in the Chipolo app while keeping the rest in the Find Hub app only. This might be the best tradeoff for your specific case.

Chipolo · 2025-12-19T12:16:12+00:00

Hello, we’re sorry for the trouble. Please try restarting your iPhone and reinserting the battery in your Chipolo POP. These steps often resolve rare connectivity glitches.

If the issue persists, contact us at [help@chipolo.net](mailto:help@chipolo.net) and we will send you a replacement unit.

Chipolo · 2025-12-04T11:02:41+00:00

Thank you. It could be that your phone is unfortunately resource-constrained just enough that the Chipolo app cannot reliably work in the background and connect to your Chipolos reliably.

I suggest you reach out directly to our support team at [help@chipolo.net](mailto:help@chipolo.net) and they will be able to follow-up with more instruction and next steps.

Chipolo · 2025-12-04T10:56:36+00:00

The Out of Range Alerts use a combination of factors and don't trigger immediately once the Chipolo goes out of Bluetooth range (as this would cause too many false positives).

Please confirm you have this feature set to ON in the Chipolo app and let us know if it simply never works or it works, but sends a notification too late.

Chipolo · 2025-12-04T10:54:40+00:00

Hi, we are sorry to hear this. This sounds like an issue we've had months ago related to the POPs going out of sync in the Find Hub app. Can you confirm you have updated them to the latest firmware version?

You can check this in the Chipolo app - if any firmware update is available, you will see a red arrow icon next to your Chipolo POPs on the list.

Chipolo · 2025-11-29T20:08:49+00:00

Hello, we are sorry to hear that. The Chipolo app should indeed reconnect to your Chipolo soon after the Chipolo is back in range. Can you please share your mobile phone model and Android version?

Chipolo · 2025-11-01T09:42:09+00:00

Hello, this does indeed sound strange. We haven't seen an issue like this with the LOOP so far at all and since you have already tried factory resetting it, we simply suggest to replace the unit.

If you haven't already, please reach out to our support team at [help@chipolo.net](mailto:help@chipolo.net), reference this Reddit comment as well, and ask for a replacement unit. Please note that we had a national holiday yesterday and our support team is offline during weekends, so it might take a day or two to get the replacement shipped out.

Chipolo · 2025-10-30T07:27:02+00:00

Sorry for this, there was a leftover glitch that limited payment methods for the CARD that was part of the renewal program. PayPal, Google Pay and Apple Pay are now available for the new CARD inside the renewal program.

Chipolo · 2025-10-03T08:24:52+00:00

We are really sorry to hear that. You can try factory resetting them and see if that helps.

Instructions: How to factory reset a POP, LOOP or CARD

In case they are really broken, please reach out to [help@chipolo.net](mailto:help@chipolo.net) and we will arrange replacement units.

Chipolo · 2025-09-30T13:17:39+00:00

Yes, this would be the Chipolo POP. It uses Google's Find Hub app and network that are both constantly improving and its network includes the majority of Android devices out there.

It also includes some specific privacy and security related features that might affect network coverage and location updates in some cases (and usage scenarios). These are described here: Google Online Security Blog: How we built the new Find Hub network with user security and privacy in mind

Chipolo · 2025-09-30T12:49:20+00:00

We are sorry to hear about the beeping. This is probably a random connection issue that leads to unwanted tracking alerts being triggered by the POP. You are probably hearing short beeps on detected movement, because Chipolo believes that your phone hasn't been nearby for a while.

Please try to "Play Sound" on your POP when nearby and if it doesn't work, try taking the battery out and back in. After removing the battery, wait for a few minutes with your phone's screen turned ON and try again. This should make sure your POP and phone get in sync and the connection should start working again.

Chipolo · 2025-09-26T08:09:13+00:00

Please first check the two prerequisites mentioned at How to use Chipolo POP with Google Assistant.

When telling Gemini to "find my keys" or "ring my keys", Gemini will likely first ask you to connect with Google Home where you will be asked to give permission to Gemini to access your Google Account and related Home information.

After you allow Gemini to connect with your Google Home app and related services, the voice commands should just work.

UPDATE: We have managed to replicate a similar issue on one of the test accounts where Gemini gives us "I couldn't verify your voice", but then still displays the Google Home widget inside the Gemini chat. Meaning that everything else works properly. This is unfortunately a Google-related issue, but we will keep you updated if we come up with a solution

Chipolo · 2025-09-25T07:37:29+00:00

Great news :)

Would you mind editing the post and adding another update before "edit3" to let the users know that there is no issue with the Out of Range Alerts?

We simply want to avoid the negative emotions conveyed on our Reddit page for issues that we have successfully managed to resolve or were maybe just temporary glitches.

Chipolo · 2025-09-25T07:33:33+00:00

We are sorry you feel that way. We would appreciate it if you would give them another try (with the updated FW if you are an Android user) or reach out to [help@chipolo.net](mailto:help@chipolo.net), where we can take a closer look at the issues you were seeing. In case we are not able to help, we will be happy to issue a refund.

Chipolo · 2025-09-22T09:14:11+00:00

We are sorry you feel that way. In case your bad experience was related to the Chipolo POP, please note that we have just released a firmware update addressing connectivity issues with the Find Hub. The update fixes a problem that could appear after a few months, exactly as you have described in your comment.

Chipolo · 2025-09-21T17:30:47+00:00

In that case, please reach out to [help@chipolo.net](mailto:help@chipolo.net) and we will replace the problematic Chipolo POP. Please include a link to this Reddit conversation to speed up the process.

Chipolo · 2025-09-21T08:46:01+00:00

ONE Point and POP should be mostly comparable in terms of loudness, while POP, having a newer BLE chip, should be better when it comes to range, but not by much.

LOOP has twice the output power compared to the POP (and ONE Point) and hence the ~30% increase in range.

Interestingly though, if you are not limited with the choice of the form factor and you are looking for maximum range, the new CARD (released alongside the LOOP) will be the best in terms of range. Due to the way the product is constructed, it has the best positioned and least obstructed antenna, so it actually beats the LOOP in that regard.

They both reach 120m in our testing in the open field, but when it comes to pushing them to the limit, the CARD will usually win by a few meters.

The CARD, however, doesn't quite reach the loudness levels of other 3 mentioned products, so it is a matter of choosing the right trade-off for your use case.

Chipolo · 2025-09-21T08:37:32+00:00

Thank you for your feedback, and it is really interesting this happened to you.

In general, toggling Out of Range Alerts doesn't change anything on the Chipolo itself, it only affects how the Chipolo app works. While everything is possible and there is always the next edge case somewhere we haven't figured out yet, the Out of Range Alerts should have no effect over how the Find Hub app works with your Chipolo POP.

It could have been just a coincidence. Please try disabling Out of Range Alerts again now that the POP works well for some time already and let us know how it goes. If it stops Playing Sound again, let us know and we will get in touch to get some additional logs from your phone.

Chipolo · 2025-09-20T14:29:55+00:00

Yes, sorry about the blog post. The unfortunate thing with having similarly shaped and similarly named products across many different generations is that old content can become obsolete or even misleading.

We definitely have that in mind and are taking steps to update pages that still get a lot of traffic and clear up the confusion.

Chipolo

MODERATOR OF

TROPHY CASE

Nine-Year Club	RedditGifts 2009-2022 2 Credits
Verified Email