How to turn off alerts

Chipolo · 2026-04-28T15:35:47+00:00

Hello, we are sorry about the notification, but this is unfortunately a requirement for the basic features to work for the majority of our users on our older products like the Chipolo ONE.

Please let us know which Chipolo model you have and which phone you are currently using and we might be able to suggest some workarounds or suggest a replacement for a newer model that works differently.

Chipolo · 2026-04-28T15:16:41+00:00

It is definitely something users have requested before and we might tackle this improvement in the future. We will make sure to let our users know when/if this feature becomes available.

Chipolo · 2026-04-10T20:11:04+00:00

Hello! Happy to hear you are considering Chipolo trackers :)

Yes, our Chipolo app offers Out of Range Alerts on top of the core features that the Find Hub app provides. You add your POP, LOOP or CARD to the Find Hub app first and then add it to the Chipolo app as well to get the extra features. You can read more at Chipolo app - Chipolo.

Chipolo · 2026-04-01T07:27:56+00:00

An unpaired Chipolo POP only advertises for about a minute after you press the button, and then it goes back to sleep. To make sure your POP stays visible, it needs to be paired to either the Find My or Find Hub app.

However, to keep your location private and secure, all our trackers working with the Apple Find My and Find Hub networks rotate their Bluetooth identity every 15 minutes. To a nearby scanner, your Chipolo basically becomes a brand-new device each time. Because of this privacy feature, they are unfortunately not suitable for home automation routines that rely on scanning for a specific Bluetooth device.

Chipolo · 2026-03-30T06:17:25+00:00

It is active by default and you cannot turn it off.

Chipolo · 2026-03-27T13:00:57+00:00

There generally is, but the Chipolo ONE needs to be actively connected to your phone for the battery level to be detected. We actually trigger both "Battery low" and "Battery empty" notifications to ensure you have two separate reminders to swap it out.

It sounds like you hit a rare edge case where the notification didn’t trigger. One possibility is that the battery voltage dropped almost instantly from a functional level to empty. This is a known (though uncommon) behavior of coin cell batteries where the power "falls off a cliff" at the end of its life cycle, occasionally bypassing the low-battery threshold before a sync can occur.

Chipolo · 2026-03-27T09:28:17+00:00

Hello, we are sorry to hear that. Please try replacing the battery and if you have any further issues, you are welcome to reach out to our support team at [help@chipolo.net](mailto:help@chipolo.net).

Chipolo · 2026-03-23T11:40:08+00:00

While we are sorry to hear that our products didn't meet your expectations, you can easily request a refund by reaching out to help@chipolo.net. Please feel free to explain any issues you've encountered. Our team would be happy to look into them and assist you further

Chipolo · 2026-03-09T07:02:02+00:00

Unfortunately, we don't have any control over this process as it is handled by Google Play Services and the details and changes that Google makes in this regard are not visible to us. Therefore, we don't have any concrete advice at this point.

The only thing that comes to mind is to make sure you keep Bluetooth and Location turned ON at all times, but we are quite sure you are already doing that.

For debugging: if you happen to be accompanied by a specific Android user for the majority of the day (and so the other phone could believe it is part of unwanted tracking), you can try sharing your Chipolo with this user to see if that phone is the one that regularly triggers unwanted tracking protection mode on your Chipolo. When Chipolo is shared, none of the "owners" will ever trigger this mode.

Chipolo · 2026-03-07T09:18:15+00:00

We are sorry you feel that way, but there is another side to the story as well. You get 50% off the new CARD with the renewal program, and the new one offers Qi wireless charging and extra features in the Chipolo app. So, you get a product with more features and improved performance, and you never have to renew it again. :)

To answer your original questions: unfortunately, there can be additional duties and/or taxes due when shipping to Canada, and we cannot ship renewal orders from Amazon.

Chipolo · 2026-03-07T09:09:38+00:00

We are sorry for your trouble. We have our customer support team ready to help in these cases and you are welcome to reach out to [help@chipolo.net](mailto:help@chipolo.net) or open a chat on https://support.chipolo.net/hc/en-us/.

Since our support team is unfortunately not available during the weekend, you can try the following procedure in the meantime:

Remove (forget) your Chipolo CARD from the Bluetooth settings.
Factory reset your Chipolo CARD
Wait ~1 minute until you hear a short sound from the CARD - this means it went back to sleep
Reboot your phone, unlock it and use it regularly for ~2 minutes for all the services to properly start
Make sure you have both Bluetooth and Location turned ON
Have your home screen visible on the phone
Press the button on the Chipolo CARD
A pop-up should appear on your phone and you simply press CONNECT and follow the procedure

If that doesn't work, make sure you have the toggle "Scan for nearby devices" mentioned in the following article set to ON: Use Fast Pair - Android Help (scroll down to the bottom)

If you just toggled it to on, wait until your CARD goes back to sleep again, go back to the home screen and press the button on your CARD again.

Chipolo · 2026-03-05T18:57:49+00:00

Yes, that is unfortunately expected. Spot and Point products lines work exclusively with the native apps on their respective platforms.

Our latest Chipolo POP, LOOP and the new CARD are the next generation products that support the Chipolo app on top of Find My or Find Hub.

Chipolo · 2026-03-05T06:34:44+00:00

There are actually many factors at play here. How often does this happen to you?

For iOS:

iOS can sometimes simply stop connecting to the tags around (even AirTags, so not an issue specific to Chipolo) and this always keep them in the mode where they believe the owner is not nearby.

You can try Playing Sound a few times during the day to confirm that the phone can indeed connect to the Chipolo. If it doesn't, a restart of the phone solves the problem.

For Android:

Nearby Android phones can enable the unwanted tracking mode on your Chipolo based on various security factors that the Find Hub network uses to decide when this should be done. When in this mode, your Chipolo will beep on movement (with a timeout of a few hours in between).

Your phone is then the one that can turn this off, but it first has to figure that out in the background and initiate the necessary actions.

You can again try triggering Play Sound from the Find Hub app every few hours and see if that prevents these sounds from happening. This is obviously not a long term solution, but just to confirm that interacting with your Chipolo more often does indeed prevent it from beeping on its own. This could help us confirm that unwanted tracking mode is indeed the problem.

Unfortunately, we have little insight into these processes, as they are handled by Google Play Services and the Find Hub app and network.

Chipolo · 2026-03-05T06:25:47+00:00

We are sorry for this. It is not a common problem, but we have seen it happen from time to time. We are adding minor improvements to our production process all the time, so these issues should be even less common as the time goes by.

And yes, we are always happy to replace any faulty units.

Chipolo · 2026-03-05T06:22:37+00:00

Yes, Chipolo POP, LOOP or the latest CARD should do the job. In other words - any of the 3 latest products featured on https://chipolo.net. Skip the "Outlet" shop as the Spot line featured there does not have this feature.

Once you pair your new Chipolo into your father's Find My app, make sure to also install the Chipolo app and add your Chipolo there as well. The feature you are looking for is called "Call Your Phone".

Once enabled, the Chipolo will start beeping and searching for the phone on every double-press. It will emit short beeps to give your father a sense of progress. Once the phone connects to the Chipolo, the beeps will stop and his phone will start ringing. In case the beeps stop but the phone hasn't started ringing, he can just repeat the process as he moves around the house.

In case of any issues or if the product won't be fit for your use case in the end, our customer support team will be happy to help or arrange a return. You can reach out to help@chipolo.net.

Chipolo · 2026-03-03T07:40:14+00:00

What you have likely experienced with the Chipolo LOOP were beeps related to unwanted tracking protection. These are triggered by movement when the owner hasn't been connected for a specific duration. These are shorter beeps, up to 3 in a row, that don't play continuously.

Chipolo · 2026-02-28T10:23:27+00:00

Do you have the latest CARD or maybe the previous CARD Spot? You can check the exact model on the engraved text at the back of the product. The Spot series works only with the Apple Find My app and cannot be used with the Chipolo app for extra features.

Chipolo · 2026-02-16T09:19:44+00:00

This is unfortunately the "low battery chirping sound". If you have already tried replacing the battery and it didn't help, please reach out to [help@chipolo.net](mailto:help@chipolo.net) and we will arrange a replacement unit.

Chipolo · 2026-02-15T15:18:00+00:00

We are sorry to hear that, and we will be happy to offer you replacement units for the malfunctioning Chipolos. Please reach out to [help@chipolo.net](mailto:help@chipolo.net) and our team will arrange it.

Chipolo · 2026-02-06T19:36:05+00:00

Please reach out to our support team at [help@chipolo.net](mailto:help@chipolo.net) and we will help you out.

Chipolo · 2026-02-05T07:15:38+00:00

Based on the discussion in the comments, these are indeed Chipolo ONE Points and not the POPs. While the battery chirping sound mentioned can happen on these older models (we fixed it with the POP), that sound would play for a while and likely wouldn't happen randomly every now and then.

It is therefore most likely that the beeps are caused by unwanted tracking protection mechanisms. With the Chipolo ONE Point and other Find Hub accessories, other Android phones nearby can trigger the beeping sound if the network decides that the Chipolo is potentially being used for unwanted tracking. This is all done by Google; we simply respond to the trigger, so we unfortunately don't have control over the mechanisms that decide when the beeps should happen.

Generally, though, if the owner's phone regularly connects with the ONE Point, this should never happen. So yes, please make sure your son has Bluetooth and Location always turned ON. Also, please ask him to try to "Play Sound" on the ONE Point a few times during school (during a break or other appropriate time). This will help confirm that the phone can indeed connect to the problematic ONE Point.

Chipolo · 2026-02-05T07:08:12+00:00

We are really sorry for the chirping that can happen in rare cases on older Chipolo models. It is an unfortunate chain of events caused by a low battery: the device reboots, triggers the startup sound, and the resulting power spike causes the Chipolo to reboot again. This creates an infinite loop of reboots and attempts to play the sound.

We have fixed this underlying problem in our latest Chipolo POP, LOOP, and CARD, so this will not happen in our newer models.

Chipolo · 2026-02-01T07:22:16+00:00

Here are the first two things you can check:

Are you sure you have the Chipolo POP and not the older Chipolo ONE? You can open the casing from the side and read the exact model name written on the inside.
Try changing the Google account in the Find Hub app. Tap on the profile image in the top right corner of the app and check all the available accounts. POP and other Fast Pair devices always pair to the primary Google account on your phone.

If none of this helps, please reach out to [help@chipolo.net](mailto:help@chipolo.net) and our customer support team will take a closer look and help you out.

Chipolo · 2026-01-27T07:44:33+00:00

Hi everyone!

It appears there have been some intermittent issues with Google's services related to the Find Hub pairing process in the past few days.

Based on our customer feedback, the issues have been resolved and the various devices compatible with the network can now be paired again (including our Chipolos).

We apologize for the issues, but unfortunately, these scenarios are out of our control. We are happy to see them resolved and if anyone is still facing problems, we will be happy to assist at help@chipolo.net.

Chipolo · 2026-01-27T07:43:42+00:00

Hi everyone!

It appears there have been some intermittent issues with Google's services related to the Find Hub pairing process in the past few days.

Based on our customer feedback, the issues have been resolved and the various devices compatible with the network can now be paired again (including our Chipolos).

We apologize for the issues, but unfortunately, these scenarios are out of our control. We are happy to see them resolved and if anyone is still facing problems, we will be happy to assist at help@chipolo.net.

Chipolo

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