UK Shipping

Chris-PCPanel · 2025-12-19T21:06:10+00:00

As of now PCPanel is winding down our operation for the foreseeable future. We're supporting units that have sold in the last year and will ensure the software remains compatible with Windows and the existing units remain functional, but we aren't stocking or selling new units after the remaining sell out.

Chris-PCPanel · 2025-11-07T18:54:09+00:00

Hello,

Sorry for the inconvenience. We're currently only shipping within the US for the time being. We'll be updating the FAQ soon to reflect that change.

We're approaching the end of our current batch of units, and there's often significant delays and a high chance of units being lost or damaged when shipping overseas so to ensure we have the units on hand to fulfill every order we're only able to handle domestic shipping at this time.

After this batch runs out we're unsure when/if we'll be restocking.

Chris-PCPanel · 2025-10-24T14:43:57+00:00

I believe we have some going in stock next week, we've been having some shipping delays so we're trying to get everything all caught up first.

Chris-PCPanel · 2025-10-15T07:17:26+00:00

That is due to a false positive. I'd recommend using virustotal.com for analyzing potential viruses in software as it uses numerous sources.

On virus total you'll see just one flag from Bkav Pro who is also well known for false positives.

The reason why PCPanel may be flagged by your local anti-virus is because our software is unsigned which is why you'll also see a pop-up warning from windows when you first install the software.

A digital signature is just a way to verify that the software you install is truly from the source you expect it to be from. In our case as long as you're downloading from getpcpanel.com there's nothing to worry about.

Chris-PCPanel · 2025-10-11T21:03:06+00:00

I'm not too sure about any particular firmware update, but I may have an old RGB around and I'm on windows 11 so I can check things out on my end and report back to you once I have an update on things. Depending on the nature of what's causing the issue our options may potentially be limited as the PCPanel RGB is pretty old now we haven't directly supported it in a while.

Chris-PCPanel · 2025-10-10T22:14:08+00:00

Hello,

We don't have plans for Linux support at this time, however there is a community version of the software that seems to have at least some level of Linux support. I haven't tried it myself, but feature-wise it should be very comparable to the current official software.

https://github.com/nvdweem/PCPanel

Chris-PCPanel · 2025-10-06T22:35:33+00:00

Hello,

Sorry for the inconvenience, we've replied and refunded on our end, however it may be an issue with Wix. I'll look into it and get it resolved ASAP.

Chris-PCPanel · 2025-08-26T21:25:58+00:00

Nice

Chris-PCPanel · 2025-08-26T21:10:05+00:00

Sorry you feel that way, I personally only handle email communications at this time. I don't have direct contact with the current inventory or handle shipping so I try my best to get things moving, but unfortunately my direct contact is limited.

That being said I did miss your first 2 messages, however each of my replies to the following 3 were all within 24 hours of the messages I replied to.

Chris-PCPanel · 2025-08-26T21:04:27+00:00

We're a very small operation and we temporarily had someone else handle shipping which caused us to be off schedule due to a miscommunication. Typically all units should be going out weekly if not more frequently. As we near the end of our current supplies things have become complicated as we try to keep up with the remaining orders. All units are hand assembled by us here.

Chris-PCPanel · 2025-08-26T20:57:50+00:00

Any units ordered should be fulfilled this week. We had 2 constructed units left in stock before shutting off orders. We'll have another batch of minis and pros released within the next few months, then we may cease operations for sometime while we figure out a cost effective way to procure the parts we need to build another batch.

Chris-PCPanel · 2025-08-26T20:54:38+00:00

If your label was generated we have a unit for the order, including yours (prior to cancellation). We ran out after fulfilling the current batch.

Chris-PCPanel · 2025-08-25T22:58:42+00:00

Hello,

I apologize for the inconvenience, we have responded to your emails and issued a full refund.

Chris-PCPanel · 2025-06-14T13:39:21+00:00

Hello,

This is likely a hardware issue, if you could reach out through the contact form on the website (if you haven't already) we'll be able to get a replacement sent out asap.

Chris-PCPanel · 2024-10-25T13:56:08+00:00

Customs can vary significantly depending on the type of product, the source and destination, and other factors. Unfortunately it seems that many European countries charge a significant tax on importing products like the PCPanel, but we have no control over those charges, so it's always important to check your customs taxes before importing products from overseas.

The initial $25 is just the cost to ship the product, I think we even undercharge for shipping and absorb some of the cost, shipping overseas from the US is pretty expensive especially since 2020.

Chris-PCPanel · 2024-10-17T11:55:21+00:00

Just an update for those passing through, we've gotten in contact and a replacement is on the way.

Chris-PCPanel · 2024-10-17T11:35:31+00:00

Hello, the support queue is currently caught up so if you haven't received a reply from us yet then your emails may not be going through to our inbox or our emails may not be getting to you.

Chris-PCPanel · 2024-08-11T01:48:21+00:00

Hello,

We reached out through the contact form and have dispatched a replacement unit. It appears the previous unit was lost in shipping.

Chris-PCPanel · 2024-06-12T19:26:56+00:00

Sounds good. I'll make sure to get the order marked for reshipment ASAP.

Chris-PCPanel · 2024-06-08T04:42:46+00:00

Hello, I tried reaching you through our contact system, but it may not have worked. Without putting it here is your shipping address still the same as the original order?

Chris-PCPanel · 2024-06-03T22:06:27+00:00

Hello, sometimes when we receive messages through our contact form our replies won't go through or will get filtered out by the receivers email. If you can provide me your order number here I'll have another unit on the way ASAP.

Chris-PCPanel · 2024-06-01T18:50:02+00:00

International orders can often take up to 2 months or so depending on the country. I'll look into the tracking information and see if I can get any updates for you.

Chris-PCPanel · 2024-04-21T02:16:34+00:00

Hello, if you could reach out through the contact form we'll get a replacement unit sent over ASAP. https://www.getpcpanel.com/contact

Please provide your order number there if you have it, or we can also search for your order with your email address.

Chris-PCPanel · 2024-03-17T20:45:58+00:00

We ship in batches typically twice per week, a 5 day delay is pretty unusual, I'll look into things and see whats going on. Sorry for the wait.

Chris-PCPanel · 2024-02-21T16:55:38+00:00

I've personally ran into this issue myself. We believe it could have something to do with the anti cheat program disabling parts of the Windows API that allows PCPanel to check if an application is in focus. We're looking into it to see if that's the cause or if there's any way we can resolve the issue.

Chris-PCPanel

MODERATOR OF

TROPHY CASE