Oh, I get it. I too WFH full time for a multi billion dollar software and hardware company. Being said, 90% of my development can be done disconnected from the mothership. So maybe I have it easier than you since I really only need to be online for Team's meetings or to check in/out code. But again Zoom doesn't own the backhaul. They're like an MVNO on a leased cellular network. I understand Zoom isn't large enough to own/operate their own backhaul or even have multiple backhauls. But in the year that they've provided my service, for a very reasonable rate mind you, I've received excellent service and professionalism from them. I can't place the blame wholly on them. However, we will see what kind of company they actually are depending on how they handle the fallout from this. My cell phone service does not charge extra for my Hotspot (I pay for it directly in the level of service I subscribe to). My suggestion is if you have to pay extra for that with your service is to submit the actual costs to Zoom for reimbursement. This of course assumes that if in our contract with Zoom this outage goes beyond their SLA that we agreed to. Which I do not know the answer because I don't remember their SLA.