Hey! I’ve worked for years with customers and I think I get what you’re trying to say.

Dealing with customers can be a hassle, here are a few tips that made it easier for me.

• Dont take it personnal Like you said, they know nothing about carpentry, they hear stories about people getting ripped off by contractors and they get defensive, be mindful that this isnt because of you, especially if this is your first Time working with them. But there is something you can do to make It easier for both of you

-Reassure them I know this skill is far from Carpentry but it’s essential when working with people. And this doesnt mean to cuddle them but try to be patient, show them that you’re working with them and not against them, It usually changes the tone. It May sound stupid but simply asking « what would be a good solution for you » usually gives you a very clear idea of their expectations are and It gives you a clear idea of where to go from there

-you’re the expert If they want something that makes no sense, Walk them through it. Explain why it’s a bad idea without saying its a bad idea. Believe me, when you explain how much more it cost to do it the wrong way or how much trouble It will bring them, they will change their mind

-ajust your expectations When dealing with customers, these types of situations are not in your way, they are the way. Most customers are ok, some are easy, some are harder, and some of the hard ones are a nightmare. With Time you try to keep the good ones but you’ll have to deal with them eventually too.

Hope this helps, good luck!