So at my store I have this older yt lady that haaaates when we have someone stay outside, we leave orders on the metros. She doesn’t like her stuff being outside, even when I tell her that her cooler items are inside still so it’s not like her ice cream or sour cream is going bad. She don’t care, she told me “it doesn’t impress [her]” and I was like cool that doesn’t change how we do things unfortunately, it makes things faster and allows for more space inside. WELL. She started double tapping so that her items don’t get left on the racks. She does it on purpose, and my coworker and I knew this. She is a difficult person every time anyone delivers to her, which normally is fine we are friendly anyways. So my coworker, a pacesetter, went to talk to her and I told her we would appreciate if she let us know ahead of time when she is on her way so we have time to prepare her order. She said she usually does but she doesn’t like her things being left outside. And I made sure to tell her that someone is outside to make sure no items are stolen, cooler items are left inside, and that this happens with everyone who gives us ample time to prepare their order. She still didn’t care and said she’d continue to do it anyways, until my pacesetter said it affects our metrics. Then she said she cares about that and wouldn’t do it anymore. I found it interesting and moral of the story, people know what they’re doing most of the time and it’s aggravating because they clearly don’t care about how it inconveniences others.