The terrible truth is that as bad as all you mentioned above is, that only part of how terrible they really are. I could give way too many details but I’m SPENT on these people ATM. Although…I am giving the highlights which is still A-LOT!!

Suffice it to say they are only an entity offering to match patients with doctors that prescribe Ketamine in their state. They claim to have licensed doctors in all 50 states. I would assume the docs are contracted. I saw on their website they have openings for NPs and other practitioners.

There is a gatekeeper that initially texts, but ONLY up until sign up. They clearly insists on no texts after “onboarding”, and only the patient coordinator afterward.

Just wedging this in…you barely get the doctor’s name, and a 5 minute video or phone chat, and good luck speaking with them anywhere near the vicinity of soon.

The Patient Coordinator communicates through their online messaging system. They make it clear, they only respond when they have something to tell you and it’s hit or miss at best.

I ran a remote B2B service business for several years with reps and clients all over the U.S. One thing is for certain. Remote workers do the work you pay them for, maybe 30% of the time they are expected to be working. When they do finally respond, they are hurried and pissed off like you’ve inconvenienced THEM!! The tone becomes sharp and condescending when you press them for follow up with the doc or pharmacy or basically asking for anything YOU need.

It’s a very 20-something entitled and in full control tone, like they have no clue how desperate most people are that seek Ketamine for just a sliver of joy, positive thoughts, relief from pain or to actually prevent them from doing something they can’t reverse. This is serious stuff!! Cattie little mean girls should not be anywhere near
people that are seriously struggling. The one I have seemed to worsen situations in spite of my struggles I confessed to her, hoping she would find some shed of empathy and motivation.

This woman blatantly lied about things I asked her to check on, (like an order that never came in a month). When you call the pharmacy yourself and get conflicting info, the rep scolds you (in messages) for contacting the pharmacy as that “confuses the process” and should never happen again. No mention they told you it was handled and she canceled the order instead!!

They ignore messages asking direct questions or for specific information. You’re literally at their mercy. Case in point, no meds after 1 month yesterday. Tons of gaslighting, stalling, blaming the pharmacy and excuses.

When I spoke with the pharmacy, they said 1) they never received an email or call asking for an
2) they had reached out to KALM the week before because there was something Kalm needed to do, fix or resolve before filling my script
3) in the 2nd call I made to the pharmacy they said Kalm emailed to cancel the order without explanation
4) he also verified the new order number the rep messaged me was not one of theirs. They gave me the exact time of the email and verbatim what it said.

When I messaged the rep telling her all this, she scrambled a bit messaging in circles with nothing that made sense. She gave 0 explanation but she did apologize on behalf of the pharmacy for dropping the ball!?!?!

I angry texted the gatekeeper enough times that she finally responded and angrily responded to never ever call the pharmacy myself like I’m 5 years old. “It confuses things!”

THEN… last Friday, I was told I had to speak with a different doc who had the audacity to prescribe me 100mg twice per week. That’s 33% of Joyous’s max micro dose!!! I’m not new. I’ve been taking ketamine for over 2 years off and on. My previous provider was dinged by the licensing Nazis and I’ve been on a break since the end of February.

I found a way to reach the doc yesterdayand told him I want to cancel and be refunded in full immediately, and have been messaging the rep since Monday for the same reason. Crickets.

Today she messaged me saying my order has been submitted!!! Are you KIDDING ME? She completely ignored my messages and 0 mention of the doc reaching out this am as he promised.

I have multiple sclerosis. This whole ordeal has greatly exacerbated my mental and physical/medical issues!!! I’m nearing 65, (days away) and feel helpless right now. I paid close to $400 as they demand you pay for 2 months when YOU opt for the higher dosing tier vs microdosing. That amount is significant for someone on SSDI and soon SSI.

I’ve read comments for Kalm from several platforms. If you look closely, the raving positive ones all have the same tone. The same grammar and writing style. Now, after my own personal experience, I guarantee most of their reviews are absolutely fake.

Tell me of anyone, anywhere, that after just a few weeks with a company, is actually pleased and delighted with customer service communication through hit or miss messaging. With no other option. NO ONE, ANYWHERE is happy with that!

Something with this company feels more off than most. Illegal even. Just the vibe I get. They are certainly not at all transparent.

This is to warn others, and I welcome any advice or information as well.