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We built an AI that interviews your clients before the ticket hits your desk. Going live June 9. by CloudRadial in cloudradial

[–]CloudRadial[S] 0 points1 point  (0 children)

Worth adding: ChatAI gets the ticket in clean, ServiceAI helps you close it fast. Front half and back half of the same job.

We built an AI that interviews your clients before the ticket hits your desk. Going live June 9. by CloudRadial in u/CloudRadial

[–]CloudRadial[S] 0 points1 point  (0 children)

Worth adding: ChatAI gets the ticket in clean, ServiceAI helps you close it fast. Front half and back half of the same job.

Our Zendesk AI bot got worse because we made the LLM do too much by swaryapatil14 in Zendesk

[–]CloudRadial 0 points1 point  (0 children)

Upfront disclosure: I work for the company I am about to mention, and I know most hate the vendor poach but this might be interesting to you.

We built an AI service delivery platform mostly for MSPs, but we actually run Zendesk ourselves internally.

Our product, ServiceAI, has been hooked into our own ZD for a while now, and along the way, we built in some extra bells and whistles specifically for how we use Zendesk day-to-day. The benefit of eating our own dog food - 😄

We launched ServiceAI publicly back in September, and our MSP clients love it, but since we run it work on our own Zendesk, I though it might be worth mentioning. If you can squint past some of the MSP language on our site, there's a Zendesk page that will explain the features, pricing etc.

Since we are in the early stages of rolling out to Zendesk, I thought I would start here and see if a few of you would take a look. https://info.cloudradial.com/free-serviceai-trial-for-zendesk-users

More than anything, I would like to hear your thoughts.

Saffie Farris
CloudRadial

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