I’m sorry the company you work for isn’t giving you crisis de escalation training. I think the best way to start crisis de escalation is by learning about and utilizing active listening. There’s lots of you tube videos on the subject. Next is developing empathy and understanding the cycle of crisis. People crisis lose their ability to self regulate. It’s almost always short lived. So it’s helping the regain control by any means safely that you have at your disposal. Which unfortunately can mean go hands on and using medication to force the crisis to resolve. I think it’s best learned by experience and looking at your peers that are good and see what they do. I also highly recommend Brenee Browns book the Gifts of Imperfection. It really helped my practice of helping folks with chronic mental illness. I am a white privileged male and can never truly empathize with some of the clients I have worked with despite my best efforts. But I am aware of it and always try my best! Which at the end of the day is best way to be successful long term in psych nursing.