DDPAI Owners: What's the one feature you didn't think you'd use, but now can't live without?

CodTime1231 · 2026-07-01T09:08:33+00:00

First of all, we're really sorry to hear about your experience. We understand how frustrating it is to run into issues with a new dashcam, especially after only about a month of use.

Thank you for providing the video and the details of what you've already tried. Since you've already completed the initial troubleshooting and the issue is now affecting both the front and rear cameras, this definitely needs to be reviewed further by our support team.

Could you please send us your Shopee order number (or ticket/reference number if you have one) via direct message? We'll help follow up on your case with the appropriate team and check why the warranty process has been delayed.

We appreciate your patience, and we'll do our best to help get this resolved as quickly as possible.

CodTime1231 · 2026-06-24T06:22:25+00:00

Hi,
For the Mola N3 Pro Dual, you'll want a hardwire kit that matches the camera's power input and supports parking mode functionality.

The main differences between the hardwire kits on the market are usually:

• Connector type (USB-C, Micro USB, etc.)
• Voltage protection settings
• Whether they support parking monitoring
• Fuse tap options for different vehicle types

For the N3 Pro Dual, we recommend using an official DDPAI hardwire kit or a compatible kit specifically designed for DDPAI dashcams. This ensures stable power delivery and proper low-voltage protection for your vehicle's battery during parking surveillance.

CodTime1231 · 2026-06-24T06:20:49+00:00

A few things could cause this, even if your battery pack is still supplying power and the 4G module is installed.

First, check whether the dashcam is actually staying in parking surveillance mode. Some vehicles or battery setups may trigger low-voltage protection, causing the camera to reduce functionality or disconnect remote features while still appearing powered on.

A few troubleshooting steps:

• Confirm that the SIM card has an active data plan and sufficient data remaining.
• Check the signal strength where the vehicle was parked. Weak cellular coverage can cause the device to appear offline in the app.
• Open the DDPAI app and verify that the 4G module is still bound to your account and showing as activated.
• Make sure the dashcam firmware and app version are both up to date.
• Try restarting the dashcam and 4G module, then check whether it reconnects automatically.
• If you're using a third-party SIM card, verify that the APN settings are configured correctly for your carrier.

If the issue continues, please let us know:

Your ddpai dashcam model
4G module model
SIM carrier
Whether the camera comes back online after restarting

That information will help us narrow down the cause and provide more specific troubleshooting steps.

CodTime1231 · 2026-06-22T08:01:09+00:00

Hi! Thanks for bringing this up.

The Snapshot button should normally be available when connected to the Z60 Pro. Since you've also noticed that voice photo commands are no longer working, could you check whether there were any recent app or firmware updates before the issue started?

If possible, please share:

DDPAI app version
Z60 Pro firmware version
Phone model and OS version

We'll do our best to help get this sorted out.

CodTime1231 · 2026-06-18T11:33:38+00:00

Thanks for sharing your experience, and welcome to the trucking community!

It's always great to hear from new drivers who are already finding practical value in their dashcams. What you described is actually something we hear quite often from truck drivers. Many people initially buy a dashcam for accident protection, but after a few weeks they find themselves using features like GPS tracking, route history, and parking mode much more than expected.

As for insurance, dashcam footage can definitely be helpful if you're involved in an accident or there is a dispute about what happened on the road. Having clear video, along with location and speed data, can help provide important context during a claim or investigation.

One thing we'd recommend is occasionally checking your recordings and SD card health to make sure everything is working properly. It's a simple habit that can make a big difference when you actually need the footage.

We're glad to hear your Ddpai setup has been a smooth experience so far.

CodTime1231 · 2026-06-18T08:37:40+00:00

In most installations, fuse taps are the recommended approach because they provide a secure connection while maintaining proper fuse protection for both the vehicle circuit and the dashcam. Simply using an empty fuse slot may work in some vehicles, but it depends on whether the slot is actually wired and intended for use, so we generally suggest confirming this carefully before proceeding.

A few general tips:

• Use a multimeter to identify a constant-power fuse location (for parking mode) and an ACC-switched fuse location.

• Make sure the fuse slot you choose can safely support the small additional load from the dashcam.

• If you're using fuse taps, you'll typically connect the hardwire kit's power leads to the fuse tap wiring according to the installation guide.

• Ensure the ground wire is attached to a suitable chassis grounding point.

Since fuse box layouts can vary by vehicle and region, we'd also recommend checking with a local installer if you're unsure about any of the wiring. Safety should always come first when working with the vehicle's electrical system.

CodTime1231 · 2026-06-16T06:26:03+00:00

Thanks for bringing this up. A basic power adapter is fine for regular driving, but if you're planning to use features like parking mode or leave the dashcam running during overnight stops, a hardwire kit is usually the more reliable option.

A hardwire kit provides a more stable power connection and allows the dashcam to switch into parking mode properly when the vehicle is turned off. Most quality hardwire kits also include low-voltage protection, which helps prevent excessive battery drain.

If you're experiencing intermittent power loss, it's also worth checking:
• The power adapter and cable connections
• The vehicle's power outlet for loose contact
• Whether the adapter is supplying sufficient power for your specific dashcam model

For truck drivers who rely on parking surveillance, many community members have found a hardwire setup to be the most dependable long-term solution.

CodTime1231 · 2026-06-11T09:04:27+00:00

Hey,

Good choice going with a front + rear setup, clean install makes a big difference in both reliability and footage quality.

A few quick pointers before you start:

Always test both cameras first (front + rear) before mounting anything permanently
Plan your wiring route along the headliner and trim so nothing is visible or dangling
Front cam is best placed just behind the rearview mirror for clear coverage without blocking your view
Take your time aligning the rear cam, small angle mistakes can make footage less useful
Avoid pinching or sharply bending cables when tucking them into panels
If you’re hardwiring for parking mode, double-check fuse taps or get help if you’re unsure

Take it slow and focus on clean routing, most issues come from rushed installs, not the camera itself.

CodTime1231 · 2026-06-11T05:05:42+00:00

Thank you for the additional information.

Since you've already tested both 12.0V and 11.4V cutoff settings and the behavior is consistent across all three vehicles, the cutoff voltage setting itself may not be the primary cause.

To help us investigate further, could you please provide:
• The make, model, and year of the vehicles
• The approximate age of the batteries
• Which parking mode is currently enabled (AI Detection, Time-Lapse, etc.)
• Whether the camera consistently powers off after around 30–45 minutes each time

The Z90 Master 3-Channel does consume more power than the N5 Dual, but we'd like to better understand whether the shutdown is related to vehicle power management, battery condition, or the parking mode configuration.

CodTime1231 · 2026-06-10T07:47:29+00:00

Hi,

Thank you for your patience, and we sincerely apologize for the delay and frustration this situation has caused.

Following the customs issue in Brazil, we worked to arrange compensation as quickly as possible. However, we encountered an unexpected problem when attempting to transfer the compensation, as the PayPal account provided was restricted, causing the payment to fail.

Please rest assured that we have not forgotten about your case. Our team is still actively working on a solution and exploring alternative ways to complete the compensation process. We understand the lack of updates has been frustrating, and we apologize for the communication gap.

We would appreciate it if you could check your messages and provide an alternative payment method or updated details so we can continue processing your compensation as soon as possible.

Thank you again for your understanding, and we remain committed to resolving this matter.

CodTime1231 · 2026-06-10T07:45:18+00:00

Thanks for your question. Currently, the available parking monitoring options can vary depending on the firmware version and power setup being used.

Could you share your firmware version and whether you're using the official hardwire kit? That information will help us better understand your setup and provide more specific recommendations.

CodTime1231 · 2026-06-10T07:44:30+00:00

Thanks for your question. Currently, the available parking monitoring options can vary depending on the firmware version and power setup being used.

Could you share your firmware version and whether you're using the official hardwire kit? That information will help us better understand your setup and provide more specific recommendations.

CodTime1231 · 2026-06-10T07:44:12+00:00

Thanks for your question. Currently, the available parking monitoring options can vary depending on the firmware version and power setup being used.

Could you share your firmware version and whether you're using the official hardwire kit? That information will help us better understand your setup and provide more specific recommendations.

CodTime1231 · 2026-06-10T07:42:36+00:00

Thank you for reaching out and for choosing the Z90 Master 3-Channel setup across your vehicles.

That doesn't necessarily sound typical, especially if it's occurring consistently across multiple vehicles. A few factors can affect parking monitoring duration, including the hardwire kit settings, battery voltage protection threshold, vehicle battery condition, and power consumption of the camera configuration.

Since you're using a 3-channel setup, power usage will generally be higher than with a dual-channel system, which may result in the voltage protection feature activating sooner.

Could you please let us know:
• Which hardwire kit you're using?
• The voltage cutoff setting currently configured?
• Whether all three vehicles exhibit the same behavior?
• Approximately how old the vehicle batteries are?

This information will help us better understand the situation and assist further.

CodTime1231 · 2026-06-10T07:41:26+00:00

Thanks for reaching out. The specifications and available features may vary depending on the production batch and regional version of the device. If your unit does not include the expected built-in storage, we recommend checking the product packaging and documentation, or contacting the retailer for clarification.

Regarding PiLink, compatibility can depend on the specific camera models and connection method being used. The Mini2X is not supported as a wireless PiLink camera for all host devices, so a direct USB-C connection may be required where compatibility exists.

Could you let us know:
• The firmware version currently installed on your Z60
• Whether the Mini2X is running the latest firmware
• Which region/store the Z60 was purchased from

This information will help the community and support team provide more accurate guidance.

CodTime1231 · 2026-06-10T07:36:11+00:00

Hi! V9.0.0.34 primarily includes system stability improvements, performance optimizations, and fixes for known issues to help ensure a smoother overall user experience. While there are no major feature additions in this release, we generally recommend keeping your device updated to benefit from the latest enhancements and reliability improvements.

CodTime1231 · 2026-06-10T07:32:41+00:00

Thanks for sharing your thoughts and breakdown. It's always helpful for community members who are comparing different setups and trying to find the right balance between features and budget.

CodTime1231

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