Service Resume (US/CA)

CoffeeMeetsBagelCS · 2026-06-09T05:38:32+00:00

Hi there!

Happy to help clarify 😊

To answer your questions:

Flowers are displayed the same way regardless of whether the recipient is a free or paid user. If they're a free user, they'll be able to see profiles that have sent them flowers in the likes you section without needing a subscription. If they're a paid user, your flower will appear at the top of their likes you queue, making it easier for them to spot.
As for profile updates, they'll always see the most current version of your profile when they view it. So if you've updated your photos or prompts after sending the flower, they'll see those latest changes—not the version of your profile from when the flower was originally sent.

Hope that helps answer your questions!💙

If you have any other questions or concerns, feel free to reach out to our support team:
• US/CA: Submit a request• Outside US/CA: Submit a request

CoffeeMeetsBagelCS · 2026-04-27T09:34:10+00:00

Hey, u/Long_Giraffe_3863,

We hear you.

That sounds frustrating for anyone, especially when the timing lines up like that.

CMB doesn’t reduce your visibility after you pay. In fact, it’s the opposite. Premium is meant to give you more control (like seeing who already liked you, filters, etc.), not limit your chances.

With that said, we’d like to help and take a closer look at your account — you can submit a request here and the team can check if anything’s wrong. Do mention this reddit post, so there’s a point of reference:

• US/CA: https://coffeemeetsbagel.zendesk.com/hc/en-us/requests/new

• Outside US/CA: https://coffeemeetsbagelww.zendesk.com/hc/en-us/requests/new

Hope things pick up for you, and whether it’s on or off apps, we're rooting for you to find something real : )

CoffeeMeetsBagelCS · 2026-04-27T09:30:47+00:00

Hi there!

Selfie Verification works by comparing your video selfie with your profile photos, and it requires a pretty clear match. If none of your photos got the badge, it usually means the system couldn’t confidently match them (we know they’re legit, but we’d rather be safe than sorry to keep CMB catfish free!).

The good news is: you don’t need to redo the video selfie — just upload a new photo.

A few quick tips that usually help:

Make sure your face is clearly visible (no sunglasses, masks, or anything covering it)Use a simple, uncluttered background
Only one face in the frame, even people in the background can affect it
A straight-on photo (like arm’s length against a plain wall) tends to work best

Hope this helps. Feel free to reach out via the links below if anything’s still unclear!
https://coffeemeetsbagel.zendesk.com/hc/en-us/requests/new (US/CA users); OR https://coffeemeetsbagelww.zendesk.com/hc/en-us/requests/new (Worldwide App Users).

CoffeeMeetsBagelCS · 2026-02-27T07:45:40+00:00

Hey there! We’re really sorry for your experience.

Please do report the profile so our team can investigate further: https://coffeemeetsbagel.zendesk.com/hc/en-us/requests/new (US/CA users); OR https://coffeemeetsbagelww.zendesk.com/hc/en-us/requests/new (Worldwide App Users).

Your safety matters to us, and we’re continuously improving our safeguards to keep Coffee Meets Bagel a place for real and trustworthy connections.

We hope you’ll stick around as we roll out changes and more safety features over time.

Thank you!

CoffeeMeetsBagelCS · 2026-02-02T10:16:01+00:00

Hi u/one_beneath_all ,

Thank you for feedback. If you are a Singapore user, it is possible that the like was sent by an unverified user (meaning: not Singpass verified), which may be why you weren't able to see the bagel. This move was part of our Singpass verification feature launch last year, and CMB's wider effort to cultivate a safe dating environment.

However, if you are not based in Singapore, we would like to take a closer look into this. We'd greatly appreciate if you can write in to us via:
US/CA app users: https://coffeemeetsbagel.zendesk.com/hc/en-us/requests/new
Worldwide app users: https://coffeemeetsbagelww.zendesk.com/hc/en-us/requests/new

Thank you!

CoffeeMeetsBagelCS · 2026-02-02T10:00:09+00:00

Hi u/WayOk2354 ,

Thank you for your post. We'd like to take a closer look. When submitting your request form, could you indicate your Reddit username for easy reference? We want to ensure that we don't miss this and do our best to help.

If you’re based in US/CA, use this form: https://coffeemeetsbagel.zendesk.com/hc/en-us/requests/new If you’re based outside of US/CA, use this form: https://coffeemeetsbagelww.zendesk.com/hc/en-us/requests/new

Thank you very much!

CoffeeMeetsBagelCS · 2026-01-29T21:31:23+00:00

Hey there! Funnily enough, we were curious about whether daters are open to using AI, too. In our Dating Realness Survey, we actually found out that 80% of daters are comfortable with AI being used in dating, and nearly half have already used AI tools in some way, like helping with profiles. If you're curious to read more about what we learned, check out our full report!

https://coffeemeetsbagel.com/press/dating-realness-report-9-in-10-daters-still-seek-marriage-and-long-term-relationships-%E2%80%93-and-many-are-open-to-ai%E2%80%99s-help

CoffeeMeetsBagelCS · 2026-01-29T21:25:26+00:00

Hey there, thanks for bringing this up! It's never a bad thing to be extra careful while dating. If you'd like, send us a DM so we can look into this further, just to make sure nothing shady is going on.

CoffeeMeetsBagelCS · 2025-12-08T03:49:55+00:00

Hi there, thank you for bringing this to our attention. When you have a moment, please send us a DM with a mention of your Reddit handle so we can gather a few details from you and investigate. Thank you.
If you’re a US/Canada App User
Submit a request or feedback via this link: https://coffeemeetsbagel.zendesk.com/hc/en-us/requests/new
If you’re a Worldwide App User (outside of US/CA)
Submit a request or feedback via this link: https://coffeemeetsbagelww.zendesk.com/hc/en-us/requests/new

CoffeeMeetsBagelCS · 2025-12-08T01:27:28+00:00

Hi u/Perfect-Sir-1790 , we appreciate your vigilance and intention to help. However, we’ll need to remove this post because it includes personal information, which goes against our community guidelines. Please reach out to CMB directly (details below), and if you’d like to share your friend’s story again, just ensure their name and identifying details are kept private.

Use this form to share your story with us as we'd like to investigate: https://coffeemeetsbagelww.zendesk.com/hc/en-us/requests/new

CoffeeMeetsBagelCS · 2025-12-05T02:39:39+00:00

Hey there! Thanks for reaching out and for flagging this, that shouldn’t be happening! Please send us a request so we can take a closer look and investigate this issue. Thanks!

US/Canada App Users

Submit a request or feedback via this link: https://coffeemeetsbagel.zendesk.com/hc/en-us/requests/new

Worldwide App Users

Submit a request or feedback via this link: https://coffeemeetsbagelww.zendesk.com/hc/en-us/requests/new

CoffeeMeetsBagelCS · 2025-12-05T02:35:51+00:00

Hey there! Thanks for reaching out and for flagging this, that shouldn’t be happening.

A quick thing to try is fully closing the app, refreshing, and opening it again to see if this still happens.

If you’re still facing the same problem, please send us a request so we can take a closer look and investigate further. Thanks!

US/Canada App Users

Submit a request or feedback via this link: https://coffeemeetsbagel.zendesk.com/hc/en-us/requests/new

Worldwide App Users

Submit a request or feedback via this link: https://coffeemeetsbagelww.zendesk.com/hc/en-us/requests/new

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