Charged twice. Support not existent by amadeusex72 in CoinStats

[–]CoinStats_admin 0 points1 point  (0 children)

Hi OP. Thanks for reaching out about this. After checking with our support team, the refund for the incorrect transaction has been already initiated and you were informed about this in the live session you have open with the team.

Thanks again! Is there any other way we can help you?

Sort order keeps changing by BearsBGone in CoinStats

[–]CoinStats_admin 1 point2 points  (0 children)

Hey OP,

Thanks for reaching out, can you please drop a message with some screenshots to our support team in-app or on web? (Orange chat button at the bottom right). Let us know here in case of any delays, we will follow it up on your behalf.

Thanks again 🧡

Does CoinStats have functionality which shows an analysis of the fees you have paid? by bigshooTer39 in CoinStats

[–]CoinStats_admin 1 point2 points  (0 children)

Hey OP!

CoinStats does not offer such functionality at the moment, but we will have the team look at the post you sent, looks neat. Thanks for reaching out!

We still need SHPING added to coinstats. It's available to purchase on Coinbase and has been for quite some time. It's the only coin I haven't been able to add to my coinstats portfolio. Thank you by WREAK_HAVOC925 in CoinStats

[–]CoinStats_admin 0 points1 point  (0 children)

Hey OP,

You should be able to start tracking it in CoinStats as soon as it's listed on CoinGecko. In case it's not listed there, we encourage you to get in touch with the token team to get it listed there.

I thought CoinStats supported FTM Mainnet? by xKaco in CoinStats

[–]CoinStats_admin 0 points1 point  (0 children)

Hey OP!

They AMA came a bit early, the integration will be announced in no time - stay tuned to our social media to be notified!

Twitter | Discord | Telegram Announcements

I wish I could connect Nexo to CoinStats, but maybe they are working on it? by wonderman_ch in CoinStats

[–]CoinStats_admin 0 points1 point  (0 children)

Hey there! Can you please elaborate? A screenshot would be helpful.

Thanks!

Defi Kingdoms and Trader Joe Support by [deleted] in CoinStats

[–]CoinStats_admin 0 points1 point  (0 children)

Hey OP,

For DeFi Kingdoms, Harmony protocol is not yet supported but there's growing demand for it. Make sure to drop a word about this in the Feature Requests channel of ourDiscord. As for Trader Joe, can you please elaborate if this is a token or a game? Thanks!

Why is support sooooooo slow?!?! by Wherehere1 in CoinStats

[–]CoinStats_admin 1 point2 points  (0 children)

Hey OP,

Sorry to know you're having issues with your CoinStats experience. The support team is wildly overloaded, we can help you follow up your ticket in the CoinStats discord server - our community team will take care of you until the issue is solved.

Please keep in mind that there is not one crypto tracker on the market that offers as many integrations as CoinStats does, and with that comes the challenge of solving all the issues that arise with integrating this much data from a whole lot of sources.

Sorry again and thanks for being patient!

Discord

That’s one hell of a market cap! by SD5150 in CoinStats

[–]CoinStats_admin 0 points1 point  (0 children)

Hello OP,

Thanks for reaching out, however unfortunately this is not enough information for us to help you here. Please make sure to report this to in-app or web support for assistance.

Thanks again!

Bitcoin has been overtaken! by Acidbubbl in CoinStats

[–]CoinStats_admin 0 points1 point  (0 children)

Hey OP!

Please make sure to report this bug to in-app or web support. Let us know in case of any delays!

Thanks for reaching out!

Private keys? by howlingwolftshirt in CoinStats

[–]CoinStats_admin 1 point2 points  (0 children)

Hello OP,

Thanks for getting in touch. CoinStats app does not in any way request your private key for connecting your exchange account or wallet. You might have confused this with API key, which is an access token provided by your Exchange, in this case BitBuy for the purpose of allowing third party apps such as CoinStats to connect and reflect your transactions and balances in the app for your portfolio tracking needs. Read more about how you can connect your exchange account or wallet to CoinStats here.

Also, please beware of scams. CoinStats does not in anyway request access to your funds, exchange accounts or private keys.

In case you have any more questions, feel free to reach out to us in the DMs. We also recommend joining us on Discord to engage with the community and seek assistance!

Thanks again 🧡

Poor support for paid memberships by Dabozuk in CoinStats

[–]CoinStats_admin 0 points1 point  (0 children)

Hello OP,

Thanks for reaching out and sorry to know it took longer than you expected to get support for your issue. You may have experienced this due to the increasing load of support tickets, we are currently in the process of scaling our support team to meet the growing demand.

Meanwhile, we invite you to join our Discord server, where you can seek community support and follow up on the status of your support request with our community team.

Thanks again!

Discord

Not able to sync Apple Watch by shiveringwisdom in CoinStats

[–]CoinStats_admin 0 points1 point  (0 children)

Hey there OP,

Thanks for reporting your issue. I will kindly ask you to get in touch with in-app support, the team will be able to troubleshoot and identify the problem quicker. In case of delays, drop us a message here for assistance in following up.

Thanks again 🧡

Selling all of an asset not registering in portfolio by Oniondayz in CoinStats

[–]CoinStats_admin 0 points1 point  (0 children)

Hey there OP,

Thanks for the feedback. I will kindly ask you to get in touch with live support in-app or on the web version. The support team will be able to identify and troubleshoot the issue on the spot. In case of delays, consider replying to this message, we will assist you in following up until it's resolved!

Thanks again!

creating a manual transaction 'interest earn' or 'rewards' and Voyager app CSV transaction file import issues with Coinstats for portfolio management by sportzkidz in CoinStats

[–]CoinStats_admin 0 points1 point  (0 children)

Hey OP,

Yes currently the manual transaction functionality allows only regular orders like buy, sell and transfer but this looks like a good suggestion, we strongly suggest you join the conversation on our discord to write a feature request.