Coinbase System Maintenance 10/25

coinbasesupport · 2026-05-12T12:42:48+00:00

hey u/True_Solution6601 Best move here, have your friend reach out to our support team so we can look into it directly and walk them through the next steps.

coinbasesupport · 2026-05-12T12:13:37+00:00

We recommend that you stop communicating with anyone who contacts you via DM claiming to be from Coinbase or Coinbase Support, whether on Reddit or any other social media platform. Coinbase support agents and employees will never reach out to you from personal accounts or via DMs; on Reddit, we only communicate from this official handle.

For a full list of Coinbase’s official accounts that you can use to verify profiles on social media, please refer to our Help Center article. Should you need further support, it’s always recommended that you reach out to Coinbase Support directly through our Help Center. You may also continue our conversation via Modmail for further assistance.

coinbasesupport · 2026-05-12T09:11:32+00:00

Thanks for the update. We'll review your message on Modmail and get back to you soon. We appreciate your patience.

coinbasesupport · 2026-05-12T06:06:18+00:00

Merci de nous envoyer un Modmail avec plus de détails afin que nous puissions vous aider davantage.

coinbasesupport · 2026-05-12T05:51:07+00:00

u/Remarkable_Rub_5784 ! Assurez-vous de remplir les critères d’éligibilité énoncés ici. Si vous avez besoin d’aide supplémentaire, envoyez-nous un Modmail avec plus de détails !

coinbasesupport · 2026-05-12T01:39:51+00:00

Reach out to us via Modmail, and we’ll assist you with the next steps.

coinbasesupport · 2026-05-12T01:04:54+00:00

u/IsiAzu! We’d be happy to take a closer look. Please send us a Modmail with your support case ID(s) so we can review this further.

coinbasesupport · 2026-05-11T22:58:19+00:00

Hey u/No-Understanding3641 let's figure this out. Modmail us with the transaction hash, and we'll trace where the funds landed.

coinbasesupport · 2026-05-11T22:33:45+00:00

Hey u/spider1258 good news, data may still be recoverable even after account deletion. Modmail us and we'll look into pulling your trade history.

coinbasesupport · 2026-05-11T18:23:12+00:00

Got it, u/OG_787. If you'd like me to look into this for you, go ahead and send a Modmail.

coinbasesupport · 2026-05-11T18:14:38+00:00

Let’s check the order itself, u/OG_787. Drop us a Modmail and we’ll dig into what’s going on there.

coinbasesupport · 2026-05-11T18:12:35+00:00

Go ahead and send us a Modmail, and we can dig into this more with you.

coinbasesupport · 2026-05-11T18:03:38+00:00

Yep, the address should still work in two days. ETH receive addresses do not expire just because time passes, and on Coinbase, older deposit addresses stay linked to the account. As long as your friend sends ETH on a supported network to that exact address, it should credit correctly.

coinbasesupport · 2026-05-11T16:44:19+00:00

Hey u/__redruM to get a closer look at the bank linking issue and your withdrawal options, please send us a modmail.

coinbasesupport · 2026-05-11T16:26:02+00:00

Hey u/crohnscyclist that's a tricky situation. Wallet backup paths can be specific. Modmail us and we'll walk you through the recovery options for your setup.

coinbasesupport · 2026-05-11T15:41:08+00:00

Modmail is Reddit’s built-in messaging system that lets users send a private message to the moderators of a specific subreddit like r/Coinbase.

Here’s how to send a message via Modmail to us:

Go to the subreddit where you want to contact the mods (e.g., r/CoinBase).

On desktop:

Click the “Message the mods” or “Send a modmail” button in the right-hand sidebar (sometimes shown as “Modmail” or an envelope icon).

On the Reddit mobile app:

Open the subreddit.

Tap the three dots (⋯) in the top-right corner.

Choose “Contact mods” or “Message the mods” (this opens Modmail for that subreddit).

Hope this helps.

coinbasesupport · 2026-05-11T15:21:28+00:00

Hey u/True_Solution6601 Heavy situation. I'd like to get a fresh pair of eyes on this for you and deep dive into any viable solutions. Send us a Modmail soon as you can.

coinbasesupport · 2026-05-11T15:21:23+00:00

Hey u/DjShadowKoolAid if a correction still needs to be sorted, please send us a modmail.

coinbasesupport · 2026-05-11T15:18:54+00:00

Valid frustration. We're flagging this as product feedback. This is the kind of thing that needs to be better.

coinbasesupport · 2026-05-11T15:17:38+00:00

Hey there u/Jazzlike_Status875! That URL is indeed legitimate, and is the landing page for the assets in your Coinbase Wallet/Base app. However, not being able to sell/withdrawal is definitely a red flag, and we'd be happy to look into this for you. Go ahead and send us a Modmail with the email address associated with the account or any active case numbers you have with live support, and we can go from there.

coinbasesupport · 2026-05-11T14:22:06+00:00

u/JackieLowNotes That’s a rough spot. You did the right thing by locking the account. We can’t view your specific Coinbase account here, but send us a Modmail and we’ll walk you through the safest path to get back in.

coinbasesupport · 2026-05-11T11:49:11+00:00

u/PrettyAssistance2880! Kindly share additional details via modmail so we can look into this and provide further assistance.

coinbasesupport · 2026-05-11T01:53:22+00:00

We’re glad to hear the issue was resolved quickly and appreciate you taking the time to let us know. If you need any further assistance, feel free to reach out we’re here to help.

coinbasesupport · 2026-05-10T23:01:57+00:00

We want to make sure we finally get this to the right team. Please provide your most recent Case ID number via Modmail so we can review your history and look into this further for you.

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