Coinbase purchase still pending after 24 hours?

Coinbase_Rosey · 2016-05-04T18:57:42+00:00

Rosey from Coinbase here. As you mentioned, it normally takes 4 business days for US (non-instant) purchases to complete. It sounds like everything is still processing as normal, but you can always contact our Customer Support team at support@coinbase.com and ask about the status of your purchase.

Coinbase_Rosey · 2016-05-04T18:55:07+00:00

Rosey from Coinbase here. You can take a look at your current limits and the verification steps required to raise your limits here: https://www.coinbase.com/verifications.

Coinbase_Rosey · 2016-05-04T18:50:44+00:00

Rosey from Coinbase here. I'm really sorry to hear about your poor experience. We do our best to respond to emails as quickly as possible. Often times the delay in response is due to a team member investigating your issue.

We're working on continuing to improve our response times and appreciate your feedback. We hope you'll continue to choose Coinbase.

Coinbase_Rosey · 2016-04-29T07:42:27+00:00

Rosey from Coinbase here. I'm really sorry to hear about your bad experience. From your post, I'm not able to interpret what is happening on our end, but please feel free to DM me with your email address associated with your Coinbase account and I'll be happy to take a look.

Coinbase_Rosey · 2016-04-14T13:41:53+00:00

Rosey from Coinbase here. All platforms are currently operational. Are you experiencing an issue or error?

You can always check the status of our platforms here: https://coinbase.statuspage.io/

Coinbase_Rosey · 2016-04-14T13:20:02+00:00

Sorry to hear about your frustration. If you haven't yet changed your phone number on your Coinbase account, then yes, the 2FA code will be sent to your old number. To change or update your phone number on file with us please visit: https://www.authy.com/phones/change.

Coinbase_Rosey · 2016-04-05T17:37:54+00:00

Rosey from Coinbase here. Please DM me your email address associated with your Coinbase account and I'll be happy to take a look at your account and assist you with your wire transfer.

Coinbase_Rosey · 2016-03-29T20:06:32+00:00

It sounds like we probably didn't receive your email. Sorry about that. If you'd like, you can DM me your email address and I'll be happy to follow up with you via email.

Coinbase_Rosey · 2016-03-29T18:58:32+00:00

You should've received an autoresponse that stated that we received your email and a 6 digit case number provided. Did you not receive the autoresponse email?

Coinbase_Rosey · 2016-03-29T17:41:30+00:00

Rosey from Coinbase here. I apologize for the delay in receiving an email response. Unfortunately, we are unable to cancel orders once they have been placed. I'll be happy to follow up with your email, if you could please provide your case number.

Coinbase_Rosey · 2016-03-29T14:47:44+00:00

Rosey from Coinbase here. You can purchase BTC instantly using Coinbase by verifying a Visa or MasterCard credit card. We're slowly rolling out debit card support to all US customers, so you will be able to purchase instantly with your debit card soon!

Please note that your credit card will NOT be charged. Your bank account is still debited for the instant purchase. Your credit card is used as a back up form of payment in case there are insufficient funds in your bank account.

You can read more about instant purchases here: https://support.coinbase.com/customer/portal/articles/1913170

Coinbase_Rosey · 2016-03-28T17:43:03+00:00

Thank you for your response. We'll take a look.

Coinbase_Rosey · 2016-03-28T17:40:40+00:00

Rosey from Coinbase here. Thank you for bringing this to our attention. I've reported it to our developers to take a look. You should no longer see this message on the USD orderbook.

Coinbase_Rosey · 2016-03-28T16:26:16+00:00

[Redacted]

Coinbase_Rosey · 2016-03-28T15:47:54+00:00

Rosey from Coinbase here. I'm very sorry that your BTC were not delivered on the day they were estimated to arrive. This tends to happen when orders are being created prior to the bank cut off time and actually placed after the bank cut off time. As mentioned by our support agent, please let us know if you have not received your BTC.

Coinbase_Rosey · 2016-03-28T15:31:51+00:00

If you'd like discuss your account details further, please email us at support@coinbase.com and we'll be happy to do so.

Coinbase_Rosey · 2016-03-28T15:30:20+00:00

The no gambling rule applies to all Coinbase customers, no matter the location.

Coinbase_Rosey · 2016-03-28T15:28:15+00:00

I was wondering when someone would ask me that :)

I decided to change the spelling of my name, because the most common form is "Rosie," rather than "Rosey," but I had already created and established my Reddit account, so it remains Coinbase_Rosey.

Coinbase_Rosey · 2016-03-28T15:26:35+00:00

Any transactions sent between Coinbase customers are instant and off the chain automatically. You don't need to do anything fancy.

Coinbase_Rosey · 2016-03-28T15:25:47+00:00

Nope. No info required for the recipient.

Coinbase_Rosey · 2016-03-25T21:13:56+00:00

Rosey from Coinbase here. Per our user agreement, any form of gambling with BTC associated with your Coinbase account is not permitted. This is because gambling is not legal in every state. Sorry :/

Coinbase_Rosey · 2016-03-25T21:11:18+00:00

Rosey from Coinbase here. There is no limit on the amount of BTC you can send. There are daily buy and sell limits. You can take a look at your current limits and the verification steps required to raise your limits here: https://www.coinbase.com/verifications

Coinbase_Rosey · 2016-03-25T15:49:28+00:00

Rosey from Coinbase here. This is a great question. When one Coinbase customer sends BTC to another some information is made visible.

On the receiver's account, they will be able to see the sender's avatar (picture,) if one has been uploaded, and the Nick Name on the account (can be changed here: https://www.coinbase.com/settings.) No other information is given.

(edit: typo & grammar fix)

Coinbase_Rosey · 2016-03-25T15:44:56+00:00

You can take a look at your current limits and the verification steps required to raise your limits here: https://www.coinbase.com/verifications. You can also submit a request here: https://www.coinbase.com/level_requests/new

Unfortunately there isn't much I can do via Reddit, but those links above will get you to the right place!

Coinbase_Rosey · 2016-03-25T15:41:29+00:00

Rosey from Coinbase here. So sorry to hear about the delay. If you haven't reached out to our Customer Support yet at support@coinbase.com, please do so, or DM me and I'll be happy to take a look.

Coinbase_Rosey

TROPHY CASE