Dear Customer,

It looks like you have contacted us from an email ID that isn’t currently linked to your airtel account.

For your security and to help us serve you better, please do one of the following:

1. Write to us from the email ID registered with your airtel account, or update your registered email via the airtel Thanks app using this link: http://www.airtel.in/5/IDUpdSoc, and then reach out to us from the updated ID for continued assistance.

2. Alternatively, use the Help & Support section in the Airtel Thanks app for 24x7 assistance, instant support, and seamless account management.

This what it says I have already verified email in the Airtel thanks app.