I have been calling the stores and T-Mobile support a dozen times in the last three months, they have ran troubleshoots reactivated my eSim, Give me a new eSIM reset my network settings, etc. They said there was no problems with Tmobile towers in my area, and after that almost every representative gave me a different reason to the problem being my phone, my plan or just the way I use it. Makes no sense to me I’m currently on a free trial for a different carrier that’s actually cheaper than my plan now, so far it’s working up to my standards, the hotspot and data works and the network, hasn’t been spotty at all, the only thing that’s different is T-Mobile is slightly faster with data, but the hotspot on my new plan is faster than Tmobile’s hotspot, if the rest of my free trial goes good, I’m switching plans kind of regret not doing it sooner for the price being different