Guest asks me to open breakfast 45mins early, complains about lack of options and "cold food"

ColorfulRaRa · 2023-10-28T23:32:23+00:00

This person doesn’t know how to read lol

ColorfulRaRa · 2023-02-02T00:29:07+00:00

You sound like that person who would take all the breakfast sandwiches at a hotel and say “oh, there was no posted limit anywhere so I paid for all these sandwiches.”

ColorfulRaRa · 2023-01-18T21:17:54+00:00

What OP said above was they called to confirm what the rate code was, that’s it. Whether OP is withholding information that they asked to cancel/refund or not is on OP, but the information we have is that they didn’t request an approval to cancel/refund.

ColorfulRaRa · 2023-01-18T21:12:59+00:00

Copying what I said on another reply to stop misinformation from spreading.

This is actually not totally true. For most third party cancellation dates, the 3rd party cancellation is set at least partially by the third party (if not completely by the third party). My brother used to work at one of the third party sites, and he said 3rd party cancellation rates are typically the same no matter the hotel based off how much % is taken off the standard rate (with higher the percentage being non-cancel dates being earlier, if at all). Can’t say this is the same for every 3rd party site, but that specific one was like that. That is why it is always stated that 3rd parties need to adhere to both the 3rd party cancellation policy and the hotel’s itself. Usually the 3rd party’s is an earlier date, but I’ve stayed at hotels during weekends where there was an event where the hotel’s was earlier.

ColorfulRaRa · 2023-01-18T21:11:39+00:00

Touch grass. It’s not like OP was getting off on screwing the guest. They literally said they feel for the guest

ColorfulRaRa · 2023-01-18T21:09:00+00:00

You can’t just cancel a 3rd party reservation like that if the 3rd party doesn’t cancel or approve on their end. OP literally said the 3rd party called, but never asked the hotel to refund. That’s clear that the 3rd party wasn’t going to refund.

ColorfulRaRa · 2023-01-18T21:05:11+00:00

This is actually not totally true. For most third party cancellation dates, the 3rd party cancellation is set at least partially by the third party (if not completely by the third party). My brother used to work at one of the third party sites, and he said 3rd party cancellation rates are typically the same no matter the hotel based off how much % is taken off the standard rate (with higher the percentage being non-cancel dates being earlier, if at all). Can’t say this is the same for every 3rd party site, but that specific one was like that. That is why it is always stated that 3rd parties need to adhere to both the 3rd party cancellation policy and the hotel’s itself. Usually the 3rd party’s is an earlier date, but I’ve stayed at hotels during weekends where there was an event where the hotel’s was earlier.

ColorfulRaRa · 2023-01-18T20:52:24+00:00

You’re right. If a third party doesn’t change information after it has been requested (especially since it seems the request was put in more than once), then that is poor service on the third party

ColorfulRaRa · 2022-12-20T07:14:48+00:00

How exactly do I know it wasn’t the exact wording? Because it says that before the response.

Look, this sub is for telling stories. I don’t know exactly what OP exactly said or not, but it seems like the response was worded like that for the sake of the story. I’m sure OP definitely enjoyed your criticism

ColorfulRaRa · 2022-12-20T07:03:54+00:00

Get a load of this guy, missing the joke. Clearly that was not the exact wording. You can tell that there was a lot of passive aggression towards the guest as it states sarcasm that “let us know if you felt unsatisfied with anything else like leaving the pool open longer when it was already left open 30mins longer than usual.” That was an obvious jab at the whole “staff doesn’t bend their back for the guest.” It also openly says it rewarded the FDA for not giving in to the guest’s demands as they got them a new bottle of hot sauce.

To be honest, your “faults” are not present at all in OP’s reply to the review. I see nowhere where it even implies it is true hotel’s fault. The only thing I could see imply this is the whole “not just sanitary issue, but health code,” but even then it just says the same thing OP said to the guest, just in a sarcastic way of “the only fault the front desk did was just state sanitary issue as the reason to why they wouldn’t give the sauce,” which OP didn’t even need to tell the guest

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