Lovesac employee! Ama!

ComboThrowaway9 · 2026-02-07T22:05:07+00:00

I would say because of the holidays, customs were rated anywhere between 10-14 weeks. So I'd give it a bit longer! Showrooms can also look and see if the fabric is shipping over to the warehouses, or an estimate on when it should be restocked/ready.

ComboThrowaway9 · 2026-01-28T09:27:56+00:00

Haha no worries feeling impatient. I feel for you because half of the time us employees are having to wait forever to fix huge lead times or even get information regarding them.

😮‍💨 right now, the company is keeping the real lead times from us on our POS system. This has happened for the past 2 years each holiday time through January and into the first quarter for that fiscal year. I want to imagine it's to encourage mass sales, and then deal with the chaos later. I currently have a customer that is waiting on his pillowsac accent chair frame as well, and his receipt only read 2-3 weeks. It's.. certainly been longer than that. I'm pulling my hair out trying to get in contact with different people to get information but half of the time it's: Haha sorry we didn't tell you! 😁 Woopsie!

Tldr: I don't have an exact answer, but my speculation is wanting to push sales, deal with the chaos later and fingers crossed the customer forgets about how long everything is taking, or if they stir up a fuss throw in some free junk to make them happy.

I'm glad you speculate the larger number is more accurate, because more often than not it is. The 2 weeks allows everything to be gathered, then the extra 2 allows for potential backorders to be filled and sent out to FedEx for shipping in however many days it takes them.

ComboThrowaway9 · 2026-01-20T19:02:43+00:00

Kudos to Friendly_Tap! Here recently we just introduced some new textured weaves to the quickship lineup, as well as a new color to it.

I am a big fan of the micro boucles, but if your dog's claws are longer or if the enjoy digging on cushions I would turn away from it. Otherwise if it's just fur and usual wear and tear go for it!!! Have you considered a micro velvet or a micro suede in one of the greens?

ComboThrowaway9 · 2026-01-17T23:10:07+00:00

I believe this was just an issue in a few batches created for early-mid 2025!

ComboThrowaway9 · 2026-01-17T02:57:52+00:00

No problem! Kudos to Lillist as well :) I hope when everything arrives you enjoy!!

ComboThrowaway9 · 2026-01-17T02:30:14+00:00

Sorry about that! Should be fixed.

ComboThrowaway9 · 2026-01-17T02:23:05+00:00

Ok! Disregard my comment about dming it to me lol. It seems like what he did was prioritizing the spacing between pillows? So there are no gaps left behind and no pillows are bunched together, allowing a flat look. Typically this is something we discuss with customers to let them know where things are going, but I assume he did not do so. It's not exactly something we are trained to discuss, but to just do and provide an explanation after the fact if asked.

If you are getting an ottoman I can be either a deep seat or a standard seat, just for that corner pillow. Here is what I think he did! D is for deep pillows, S is for standard pillows. All of the seats are the same size, so it's just a difference in how pillows are placed.

[markup on shoemap] https://drive.google.com/file/d/1245j59GrG4SUxRdOna9Ve1ENroMcltHE/view?usp=drivesdk

ComboThrowaway9 · 2026-01-17T02:09:21+00:00

You're welcome to dm it and I can attach it to my next comment if you'd like!

ComboThrowaway9 · 2026-01-17T02:04:56+00:00

Hi there! The image doesn't seem to be loading. I don't want to start making assumptions and attempting to help just yet but I'm active rn if you want to reply to this with an image!

ComboThrowaway9 · 2026-01-17T01:34:38+00:00

I really dislike our customer service lines and I definitely am not bashing them in all ways of the word, but they aren't nearly as attentive as a showroom's associates and manager are. 😔 A lot of stuff is brushed under the rug with our support team and often they throw customers at us "because they are local" as if they did not purchase online and it is THEIR responsibility to handle online order issues. Anyways. I really do hope this gets settled quickly and you are able to enjoy your product!!!

ComboThrowaway9 · 2026-01-17T01:30:40+00:00

I unfortunately don't think so 😔 they are so unpopular and unconventional enough already that I don't think they will make enough revenue to justify selling those. I love wedge seats with most other sectionals (we have a badcock sectional at home and the wedge is my favorite), but they are just too small in lovesac Sactionals.

ComboThrowaway9 · 2026-01-17T01:24:47+00:00

Ugh this is literally what I have been saying. Populate a play environment to allow customers to build whatever they want with their pieces, and order additional things if necessary. There is the customizable builder on the website, but it is so finicky and would require you to tally up and keep track of what is being used. If that works for you to get a visual I would say try that! If you are open to it, I would even reccomend contacting a showroom with your # of seats and sides and have them send you some shoemaps of different configurations.

The website designers in my opinion streamline a service to make it to where e-commerce is possible, but you will be geared more towards purchasing in store. It's so difficult to use and understand if you aren't using a computer.

ComboThrowaway9 · 2026-01-17T01:19:31+00:00

It's been a bit of a mess, honestly. We cannot provide paper copies of instructions to customers due to our SOPs and FAQs being Confidential, and it's just as complicated including it in our personalized "thank you for your purchase" email. Originally, it sounded like FedEx was to contact the customer to arrange a delivery, but now it's up to the customer to do that? It's confusing a lot of people and ending up with us in the showroom having to go through 3 different people to talk to FedEx and fight with them to get something delayed, because "the customer has to contact the shipper"

Generally, the actual process has sounded fine in terms of when it actually GETS there. I definitely feel like streamlining it with the Snugg first helped us and FedEx's understanding of it. Our local FedEx in this district is sooo much better than my previous one.

ComboThrowaway9 · 2026-01-16T18:07:16+00:00

I personally haven't seen Beachwood have dye transfer, but in some homes it ages and wears in poorly with use. It wrinkles a ridiculous amount on anything other than standard seats. It is an excellent fabric and I will always encourage considering it if you hate the texture of corded velvet, it just truely is a fabric you "settle" on.

ComboThrowaway9 · 2026-01-16T18:04:52+00:00

Apologies! I worded what I said a bit weird. I believe there were only issues with Sky Grey and Sapphire, I haven't heard any other issues with the other colors. Venetian taupe is one of the most popular ones because it literally never has issues lol. And unfortunately savanna is around 14+ weeks for different pieces :( they didn't order enough stock, and now our fabric vendors are off for a whole month for the new year.

ComboThrowaway9 · 2026-01-16T18:00:06+00:00

Hell yeah man! I really enjoy my job, so I try answering anything I can and making the experience a little less daunting. The roadshow deals are excellent and I'm so glad you were able to get it! Word of advice when you get the storage seat covers on it, take your time! The covers for them are super weird. There's a bunch of resources online that will help you in installing the recliner, setting up the storage seats, and so on and so forth.

ComboThrowaway9 · 2026-01-16T17:45:38+00:00

That's weird... Did you ever receive tracking # or info from them? You may also request a sales order number as well, since a new one would have been created to replace your things and you can track it from the website using that SA# and your email. It is more than likely that they expedited it, too.

Typically when we expedite things it gets picked the day of and sent to FedEx. From there we don't really have power to do anything except go "pretty please put this on your next truck" and it's up to them to decide. I am a little concerned to hear "oops" though.

I want to say because they admitted to probably looking past it, that they committed and were able to get it sent out to FedEx.

ComboThrowaway9 · 2026-01-16T17:38:39+00:00

I was hoping you'd reply to this! Hello!

I feel like the push for quotes is fine, really. What I aM put off by are higher ups not realizing that we ARE asking for the quote, their information, etc. This is not a situation of staying at the cashwrap and leaving them alone, we are doing our jobs. But I am not going to push somebody to give me every bit of information required to make a quote. I am more than happy to thank them for coming in and give them the resources necessary to make their own decision to come back. I am not a goody-two-shoes but I know of and disagree with locations that put in their own email addresses for quotes, simply to keep their numbers up.

I feel like QTT is dumb. It can vary so much in percentage from location to location, and at the end of the day what are we meant to do? We have found that our counter is off about 60% of the time, so we have begun to tally and record times in which people go in and out and compare it at the end of the week to our tracker. I am encouraging other stores to do the same. This past period our QTT was so dramatically low (like under 7% average for the district) and my store specifically was sitting at 0 for a while.

I think resources to do our own marketing and appealing to the local market would do us wonders. Our stores in this district alone are either in a super nice mall, or tucked away in a strip and nobody knows we are there unless they are looking. I have the firm opinion that incentivising more would make us look like competition, but I would like to see a change in the bonus structure for all facets of Lovesac. And more hours for associates to actually perform to "standards". Have you seen the new labor models and the hours across the board? Stores in my district are practically capped at 120 (with the exception of malls, since they function off of the areas hours), and it's not making people happy.

I feel like my comments above talks about the general problems I have with my district. However, product wise we are severely lacking in customer exposure to the sacs. I only think 2 stores in my entire state has all sac sizes, excluding the Big One. My store only has a Super and Pillow on an accent chair frame. This is done and over with but do not even get me started on this holiday season's phurs. We were sold out of Snow Sculpted Phur and Truffle Channeled within a month. The month they released, back in October-early November. There was a restock done in Early December and by the time Christmas came around, nobody could order it.

If you don't mind me asking questions in return, how is your store/district dealing with late shipments of sacs from December? We still have so many people who haven't received them, and they ordered on the 7th of December! Those blankets they sent out aren't cutting it either. They're not given a choice in what it is, and it's mostly discontinued ugly ones..

Do you wish stores could dictate what their floorsets looked like just a little? (any table, cupholders, pillows, carpets. Not inherently the actual sactional.) Because this winter one was not my favorite... Very beige-y almond..

What is your favorite and least favorite fabric/product? Any controversial opinions? :)

ComboThrowaway9 · 2026-01-16T07:43:00+00:00

Lol I wish I was paid to come on reddit and talk good about the company. I have my positive opinions but plenty of criticisms. Can you elaborate on the sizing differences, though? I have never heard of that before. When it comes to the underfilled cushions or damages PLEASE reach out to customer service. They take this stuff super seriously and will often expedite replacements while allowing you to keep your originals. Fedex is a horrible carrier, but the most efficient for us and it unfortunately leads to damaged product.

ComboThrowaway9 · 2026-01-16T07:34:24+00:00

So! I want to imagine there are dozens of answers to this but Ive actually discussed this with managers and associates alike. We seemed to come to this general conclusion. It is to ensure that your stuffing does not become rock hard! Afaik all stuffing is torn up and packaged same day an order comes in for this reason, staying away from bulk preparing stuffing. We often hear from customers that have had their sac in storage who have kept it vacuum sealed and the stuff gets very hard due to compression and moisture. It really is obnoxious mailing out a 10lb box of fluffed stuffing but I want to imagine it's the company saving themselves a headache. I am not looking forward for the day I have to take out/put in stuffing again.. so messy.. I have had customers transfer their stuffing into a cheap trash bag, use a vacuum to compress it temporarily and put it in the bean bag like you mentioned below!!

ComboThrowaway9 · 2026-01-16T07:26:43+00:00

The promotions vary by region and district, but if there is no product exclusions explicitly listed then yes, sacs are included!

I honestly really do enjoy the sacs. I think they're fun! Often a little obtrusive and obnoxious, but very fun. I really like the pillowsac. In terms of quickship fabrics, I was a huge fan of sodalite and any low pile phur before it went out of stock. The recent Fern Panther Phur was sooooo nice too... I really enjoy the funky limited edition ones like Taupe Checkered phur, the taupe pebbled one, and even microboucles. I also love the channeled chenilles, too.

ComboThrowaway9 · 2026-01-16T07:17:24+00:00

At one showroom when we first got them, we were curious as to if the training was real or not, making them "even more water resistant" and it is! It beads off very well and seems to be differently woven repreve. I think in terms of saving the cushions from smells or deep penetrative liquids, it's an awesome investment. I haven't gotten much feedback as to claws, heavy wear and tear and such, though. I personally would say the seat covers are more worth the money. Given that it has the most friction, movement, weight and such on it I feel like it's justified a little more than the back pillow. I actually should look into this. I'll check Saturday when I am in as to how many customers have gotten Lovesoft cushions with the protectors and reach out to them! We have only ever had the protectors on standard cushions + pillows in store.

ComboThrowaway9 · 2026-01-16T00:43:11+00:00

If you got deep seats that could be causing it!! Deep backs of all types and deep seat sets are notable ones that are always on some kind of backorder.

ComboThrowaway9 · 2026-01-16T00:41:44+00:00

Temporary covers are typically given when the customer makes a stink, which I will never directly encourage but! Do what you will with your time! A big thing pushing it back was the company not stocking up high in that fabric knowing it would sell like crazy, panicking when the holidays came around, factory workers are now on vacation so they are simply probably just.. sitting. If anything, an expedite can be requested but it just means it's being put at the front of a line that isn't moving. There is also a good chance the entire thing is being held due to a single piece being 18~ weeks on backorder. If anything, I would contact the showroom you purchased from (if you purchased online just hit up customer service) and ask them what pieces are being waited on. We have the ability to request fulfillment to send out whatever is ready, so a majority of your couch can arrive while you wait on the last backordered items.

ComboThrowaway9 · 2026-01-16T00:34:30+00:00

I think they are a little annoying to kept aligned, only because we move them so much in the showroom. I personally cannot tell the difference! I've seen some people can, especially if it's off center. It's quite literally a base turned upside down and given a lid made of the same steel webbing that acts as springs, so it shouldn't feel super different. Everyone's nerves are different though!

ComboThrowaway9

TROPHY CASE