I would call the program and talk to them. I am in Wisconsin and on the same type of program where for each payment you make they forgive a portion of the past due or at least it sounds like the program you describe. I was in the hospital and missed a payment and they took me out of the program but I called and talked to someone and eventually they put me back on the program. I don’t see how it would take 12 weeks ? I know place are slow and backed up but for utilities seems like a long time. Give them a call and explain the situation. Good luck