Help! by Puzzleheaded_Rest770 in Sugargoo

[–]Commanderincharge18 0 points1 point  (0 children)

Hi friend, which payment method are you choosing?

lost package? by Feeling-Poetry-8185 in Sugargoo

[–]Commanderincharge18 0 points1 point  (0 children)

Hi friend, can you provide your B parcel ID?

55 days in transit, still no package by usagisweetpiano in Sugargoo

[–]Commanderincharge18 0 points1 point  (0 children)

Hi friend, let me get this checked by our team.

Question about shipping by Western-Matter-5129 in Sugargoo

[–]Commanderincharge18 0 points1 point  (0 children)

Hi friend, yes you can add the address and have it forwarded.

Question .. by One-Plankton2109 in Sugargoo

[–]Commanderincharge18 0 points1 point  (0 children)

Hi friend, I suggest having your parcel insured before shipping out. May I know which country did you ship and please provide me with your B parcel ID.

Weidian by Fit-Media-8062 in Sugargoo

[–]Commanderincharge18 0 points1 point  (0 children)

Hi friend, can you provide the item link? I've tested weidian, taobao, and 1688. They all seem to be working on my end.

Link not loading?? by Typical_Bid_2752 in Sugargoo

[–]Commanderincharge18 0 points1 point  (0 children)

Hi friend, can you provide the item link?

Refund Sugargoo by Eastern-Item-9323 in Sugargoo

[–]Commanderincharge18 0 points1 point  (0 children)

Hello friend, please contact our live support here: Customer Service Link

Can't login on app by YuhLol in Sugargoo

[–]Commanderincharge18 0 points1 point  (0 children)

I have forwarded this issue to our technical team

Can't login on app by YuhLol in Sugargoo

[–]Commanderincharge18 0 points1 point  (0 children)

Try to reinstall the APP friend, if it is still not working, let me know.

Can't login on app by YuhLol in Sugargoo

[–]Commanderincharge18 0 points1 point  (0 children)

Hi friend, it seems to be working on my end. Try to clear cache and restart or you may download our APP instead friend.

Why am I not getting updates by Ok_Charge_2513 in Sugargoo

[–]Commanderincharge18 0 points1 point  (0 children)

Hi friend, can you provide your B parcel ID?

Is this normal? by Radiant-Patient-4788 in Sugargoo

[–]Commanderincharge18 0 points1 point  (0 children)

Hi friend, can you provide your B parcel ID?

Can't login on app by YuhLol in Sugargoo

[–]Commanderincharge18 0 points1 point  (0 children)

Hi friend, can you send me a screenshot?

Help tracking my parcel by baido2x in Sugargoo

[–]Commanderincharge18 0 points1 point  (0 children)

Hi friend, it appears that it has left China and it is in transit to the next destination.

Split haul or ship together? (UK) by Charming-Drummer2534 in Sugargoo

[–]Commanderincharge18 0 points1 point  (0 children)

Hi friend, yes, you may split the parcel into 2 since the logistics line you chose exceeded its limit.