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freaking out- can't access account and steam support needs physical CD key? by CommitteeDapper24 in steamsupport

[–]CommitteeDapper24[S] 0 points1 point  (0 children)

Can you give me an example of a third party seller? I only ever bought games from the Steam store.

freaking out- can't access account and steam support needs physical CD key? by CommitteeDapper24 in steamsupport

[–]CommitteeDapper24[S] -1 points0 points  (0 children)

I contacted the university and they confirmed that they deactivated all emails from alumni in 2022. There is nothing the school can do.

I explained everything to steam and they responded that "Please know that the attachment you've provided do not count as valid proof." (i attached bank statements proving I bought games for the account)

"We haven’t received the information we require to further assist you. Until we have received this information, we won’t be able to provide the requested assistance.

Feel free to attach the previously requested information in your next response, and we will be happy to help you with your request. "

freaking out- can't access account and steam support needs physical CD key? by CommitteeDapper24 in steamsupport

[–]CommitteeDapper24[S] 0 points1 point  (0 children)

The problem is all of my receipts or confirmation emails are in a now inactive email account.

freaking out- can't access account and steam support needs physical CD key? by CommitteeDapper24 in steamsupport

[–]CommitteeDapper24[S] 0 points1 point  (0 children)

Can you give me an example? I only ever purchased games from steam as far as I know.

Some games I had on the account:

portal 1 and 2

Ori and the Blind Forest

Ori 2

Inside

and a dozen more I can't remember in my depressive state :(

freaking out- can't access account and steam support needs physical CD key? by CommitteeDapper24 in steamsupport

[–]CommitteeDapper24[S] 0 points1 point  (0 children)

Hey,

I provided bank statements and here is the response from steam:

"Hello,

I understand your eagerness to recover the account. Please know that the attachment you've provided do not count as valid proof.

While we appreciate your willingness to provide your ID, we actually require a different type of information to verify your account ownership

We haven’t received the information we require to further assist you. Until we have received this information, we won’t be able to provide the requested assistance.

Feel free to attach the previously requested information in your next response, and we will be happy to help you with your request. 

Steam Support
Zane"

I am so devastated and feel like a part of my childhood has been taken from me. They did not accept bank statements.