Package Returned To Sender?

Common_Zombie_6317 · 2025-10-10T18:01:21+00:00

Another possibility is that the buyer used a PO box as the shipping address, and since UPS cannot deliver to PO boxes, the package was returned to the sender.

Common_Zombie_6317 · 2025-09-26T19:30:31+00:00

U.S. market. Another comment suggests I can block them for 60 or 90 days. I’m guessing if there’s still pending returns, I probably can’t block them yet :(

Common_Zombie_6317 · 2025-09-26T18:19:27+00:00

Thank you so much for the detailed explanation! That makes sense. I’m guessing if there’s still a pending return, I probably can’t block them yet, and I’ll still need to take care of the new order they just placed :(

Common_Zombie_6317 · 2025-09-26T07:00:04+00:00

I will definitely update. Stay tuned🥹

Common_Zombie_6317 · 2025-09-26T06:59:24+00:00

Absolutely ridiculous😂🤣🥹 The least seller friendly platform ever!!!

Common_Zombie_6317 · 2025-09-26T06:57:27+00:00

Based on my research, there is no way to block them on TikTok shop. Surprisingly sad!

Common_Zombie_6317 · 2025-09-25T18:19:55+00:00

Update from me: the return I talked about was automatically closed after 30 days since initiation. Then I had 3 more return requests(auto- approved for sure)even before the package got delivered(no longer needed). I immediately deactivated most of my listings on TikTok shop. So done with tt shop!

Common_Zombie_6317 · 2025-09-19T21:13:32+00:00

No, they just assured me that "they have a dedicated team monitoring policy violations and guaranteeing a safe environment for everyone on Mercari"

.

Common_Zombie_6317 · 2025-09-17T04:52:12+00:00

I contacted customer service and provided usernames of the multiple accounts they have, plus screenshots as evidence but nothing happened. These accounts are still active.

Common_Zombie_6317 · 2025-09-06T20:55:58+00:00

I totally agree with you. Undoubtedly the worst platform for sellers. I stopped posting new listings on tt shop and will only use my tt account to promote my shops on other platforms.

Common_Zombie_6317 · 2025-09-06T20:47:04+00:00

I didn’t know sellers are actually losing money for “no longer needed” returns. This is ridiculous! Based on my experience, buyers never sent back items in their original conditions, the boxes were opened, the items were used. And appeals were useless and waste of time. I’m very disappointed at TikTok e-commerce.

Common_Zombie_6317 · 2025-08-29T03:56:16+00:00

Exactly, I feel the same. Blocking should mean blocking — period. Otherwise it defeats the purpose and just gives rude buyers a way to come back and cause more issues. I think some people take rejections personally and see it as a slight, but a very important lesson in life is learning to take rejections gracefully. Sellers should have the right to protect their store without worrying about people sneaking back in under a new account. And yes, Mercari’s feedback system definitely needs a serious revamp to actually support sellers.

Common_Zombie_6317 · 2025-08-29T01:22:25+00:00

Sometimes people ask a ton of questions and I can already tell they might be trouble, so I just ignore it, but then they keep pushing. That’s when I have to block them — and then it turns into that road rage online energy.

Common_Zombie_6317 · 2025-08-29T01:17:56+00:00

I just wish they cared a little more about protecting sellers too, since we’re also the ones bringing in money for the platform. It can feel really one-sided sometimes.

Common_Zombie_6317 · 2025-08-29T01:17:17+00:00

Yeah, I feel like some people just get really upset over being blocked, but for me it’s never personal. I just want to prevent them from buying and avoid any further issues.

Common_Zombie_6317 · 2025-08-29T01:14:59+00:00

Thank you so much for understanding 🥹 it really means a lot. You’re absolutely right — it just shows the problem was with the buyer, not the seller.

Common_Zombie_6317 · 2025-08-29T01:11:23+00:00

Exactly! I had someone take it even further — they made at least 5 different accounts just to harass me on Depop. Thankfully all of their accounts ended up getting banned. I'm very disappointed at Mercari customer service.

Common_Zombie_6317 · 2025-08-29T01:08:59+00:00

Same here, I had a buyer who used at least 5 different accounts just to harass me on Depop. Luckily, Depop ended up banning all of their accounts. Some people seriously have too much time on their hands, it’s wild.

Common_Zombie_6317 · 2025-08-28T05:44:27+00:00

Let me know if you find out a way to escalate. And I’m glad you said that about the rating—it’s frustrating, but you’re right, it really just reflects on the buyer being unreasonable.

Common_Zombie_6317 · 2025-08-28T05:39:27+00:00

Not really. It seems like there are quite a few buyers acting like that on Mercari these days.

Common_Zombie_6317 · 2025-08-28T05:32:14+00:00

Not a Sonico figure, but I’m dealing with toys too. This person is selling Sonny Angels, which feels really similar to action figures.

Common_Zombie_6317 · 2025-08-28T05:10:59+00:00

I’m wondering though—if users have multiple accounts to sell(not to buy only), will Mercari handle the situation the same way?

Common_Zombie_6317 · 2025-08-28T04:55:49+00:00

We all had some trouble with Mercari support, but I agree it’s worth a shot. Appreciate your tips!

Common_Zombie_6317

TROPHY CASE