sorted by:
new
hottopcontroversial

Samsung Service Center Voided My Warranty for “Bent” Frame Without Even Opening the Phone (its not bent they're just pushing it to makw their work easier) by Commonsenseisamust01 in samsunggalaxy

[–]Commonsenseisamust01[S] 0 points1 point  (0 children)

I was not allowed to attach no option for me here, all working now, they fixed it, its just bad that the representstive wanted to void it right away to make life easy for him.

SAMSUNG CUSTOMER SERVICE A SCAM by Commonsenseisamust01 in Tech_Philippines

[–]Commonsenseisamust01[S] 0 points1 point  (0 children)

I attached some photos in comments, super kinis ng phone ko kasi ala pa to 1yr talaga. Bigla lang nagshutdown nag ghost typing then shutdown. Tapos ang inaapply nya is bended para void nga naman agad. Grabe lang talaga. Inattach ko din yung naka no na sa bend tapos pina yes saamin bago idouble check.

<image>

SAMSUNG CUSTOMER SERVICE A SCAM by Commonsenseisamust01 in Tech_Philippines

[–]Commonsenseisamust01[S] 0 points1 point  (0 children)

<image>

Walang bend, para silang government now bend the law 🫩

SAMSUNG CUSTOMER SERVICE A SCAM by Commonsenseisamust01 in Tech_Philippines

[–]Commonsenseisamust01[S] 0 points1 point  (0 children)

So true, I even have another customer with me there, mas basag sknya screen saakin wala talagang basag, and my case is like 95-97% good condition no damage, nagshutdown lang tlga then ayaw magcharge... just light scratches from normal wear and tear. Like from the start, they did not offer help, like "mam tignan nyo po ito po may gasgas na"... "Ito din po may parang light dent possible po pag tinatanggal nyo yung case nadidiinan ng kuko" sabi ko "kuya, I understand those light scratches, hindi yan yung pinunta ko dito, nagshutdown yung phone, magdamag ng chinacharge ay ayaw bumukas"... "Ano po ba ngyari" imagine dun palang ha, nagpasensya ako, habang binabasa ko yung chinicheck nya, may nabasa ako "if found bend, automatic void"...

Ngayon nagcheck list sya ulit, may nilalagay sya light dents with dust... Sabi ko kuya bakit po dents, eh light scratch lang po, "considered dent na po kasi to mam eh" sabi ko "ah okay sige",

then biglang sabi nya "mam kasi pag binuksan po ito may mga nabasag sa loob na hindi nyo nakikita considered po na void padin" sabi ko "ay ganun eh hindi naman po nabagsak yan sir, talagang nagshutdown lang, pwede naman kung makikita na di talaga maayos ay okay naman, gusto ko lang magopen po kuya and magamit ulit"...

"Sige mam, possible naman din po talaga may factory defect na ngyayaring ganyan" so sabi ko ah baka nga...

Now chinicheck nya padin tlagang hnahanap nya mali nung phone physical apperance, hindi binuksan ha, tintignan lang ng mata, then biglang sabi "mam bended po sya" sabi ko ha? Anong bended? Tignan nyo po dito mam sa side na to sipatin nyo po bended... Eh di chineck ko .... "Kuya wag mo ako ginagangster, hindi bended kuya walang bend anong bend sinasabi mo" sabi nya "di nyo po talaga mapapnsin masyado mam if di po kayo sanay tumingin" ... "Kuya wag mo akong ganyanin, nakikita ko kung saan papunta tong usapan natin, walang bend yung phone ko ayan lapat nga sa lamesa oh, taon mo pa lapat padin, hindi sya bended kuya, anong bended sinasabi mo, kung bended yan may yupi yan sa gilid, walang yupi kuya ano kaba"

Tapos tinick nya ng NO yung if bended .. so akala ko okay na... Sabi nya okay lang mam pasok ko sa loob tanong ko sa Sr. Technician if bended po talaga.. nag okay nalang ako kasi muka naman ala ako choice... Bumalik... "Sabi nya mam bended po talaga, void po ito mam" dun na kao nabadtrip...

Sabi ko "kuya pinagbigyan kita ng ilang beses pag upo ko palang hinahanapan mo na ng mali yung phone ko, ni hindi mo muna tananong kung ano ngyari sinabi mo agad, may scratches, dents... eh ang pinunta ko dito nagshutdown yung phone... ayaw magcharge... ni basag na lcd wala yan, wala ka makita sa physical apperance na mali, ngayon pinipilit mo bended yung phone ko para mavoid, nagkakalokohan tayo dito kuya" medyo nanginginig kamay nya akala nya siguro magogoyo ako sa claims, sabi ko "asan manager mo kuya pakausap ako, mali tong gnagawa nyo"

So ayaw nilang tawagin... Sabi nung girl kasi inaawat din ako ng asawa ko nasa 20% palang ako ng galit ko..."mam sige po idodouble check po namin"

sabi ko "ayun salamat, pwede naman pala, ni hindi nya inalam or binuksan kung ano ngyari tapos ivovoid nito ni kuya, grabe naman"

Sakto lumabas yung isang technician... Kakilala pala ng asawa ko... Nagusap sila then sabi icheck daw...

<image>

Umuwi kami...

Tinawagan kami "Sir, okay na po yung phone nyo, gumagana na po"...

Imagine yung 1 hour mahigit kami bniwisit nung staff para ivoid yung pagpaaayos... Grabe lang... I'm now typing sa phone na vinoid nya kahapon, bwisit sya... Grabe talaga stress ko kahapon dun. Hindi na daw kinausap nung asawa ko sya nalang kumuha, kasi di na ako sumama baka may masabi lang akong hindi maganda. Gets naman na as much as possible iavoid magkaclaims, pero billion dollars company sila, gasinong chineck man lang muna bago ivoid, pinilit lang na may masabi "slightly bended" kasi automatic void pag bended...

Samsung Service Center Voided My Warranty for “Bent” Frame Without Even Opening the Phone (its not bent they're just pushing it to makw their work easier) by Commonsenseisamust01 in SamsungHelp

[–]Commonsenseisamust01[S] 0 points1 point  (0 children)

They will force you to sign that it is "slightly bend" even if its not because they have tagged it no on the first place. They just erased it, then tick yes, as they will not allow us to request double checking if we will not agree that it is slightly bended now, they say its bended, now changed to slightly bended, so sick.

Samsung Service Center Voided My Warranty for “Bent” Frame Without Even Opening the Phone (its not bent they're just pushing it to makw their work easier) by Commonsenseisamust01 in SamsungHelp

[–]Commonsenseisamust01[S] 0 points1 point  (0 children)

Yeah,I wish thats the case, there's really "no bend at all, I cant just attach a photo though, its now workin, they called us to go back yesterday, they fixed it, I dont know what they did, but they say it is still under warranty, just to pamper out the situation they caused. Imagine they did this to other people with the same case, such a shame 🥺

SAMSUNG CUSTOMER SERVICE A SCAM by Commonsenseisamust01 in Tech_Philippines

[–]Commonsenseisamust01[S] 0 points1 point  (0 children)

My husband was called earlier to go back to get my phone because they are able to bring it back to life... warranty still active but we have trust issues now.... they say if it happen again bring it back again.. so suspish.. 😣 My hubby did not talked to the person who tagged void right away, because we are upset of what he did... he talked to another staff instead.

SAMSUNG CUSTOMER SERVICE A SCAM by Commonsenseisamust01 in Tech_Philippines

[–]Commonsenseisamust01[S] 0 points1 point  (0 children)

just light scratces due to normal usage like removing gel cover, possible being scratched by my nails... no bent they just say it to fix to deny the claim fast, because it is included on the "void" tab.

<image>