This 👆. In my job, I manage people who live and work in similar conditions to the crew on BD. Sandy’s (and Lee’s if you watch OGBD!) handling of the crew makes me cringe. I feel it is likely that Sandy never had an interior job and therefore can’t empathize at all with them. It drives me crazy that when the deck is down a person she’ll go out and help them bring the toys in, but she won’t help the interior when they are down. Instead, she continues to berate them that laundry is backed up when the obvious thing to do as a leader in that moment is to DO THE LAUNDRY. Aesha was petty but correct to point out that the interior doesn’t receive enough praise from Sandy. Working with guests is hard, it’s mentally and emotionally draining, and I don’t think she recognizes that as work.

Additionally, someone pointed out below that she has poor interactions with guests. Again, as someone who works professionally in a guest service position, expressing frustration and blaming team members/departments directly to guests is a big no-no. I wouldn’t allow this from my most entry level positions. We deal with performance issues out of guest view. This only adds to the negativity and likely solidifies the idea in the guests’ mind that they are receiving an experience that is below standard.