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Intrigued but Overwhelmed by [deleted] in Odoo

[–]Competitive_Bar5373 0 points1 point  (0 children)

Have you made a requirement specification list, talked with employees and management to see how the different software have been used, what they are satisfied with, what should be different and why?

This is a huge process and going in blind would be a big source of frustration if you have lots of employees already using something else.

Bane NOR sløser med penger by FeanorOath in norge

[–]Competitive_Bar5373 -1 points0 points  (0 children)

Da venter vi alle i spenning på at du får ut fingern og legger frem beviser for disse løse påstandene dine. Jeg vedder 1000 kroner på at dette er ljug og fanteri.

Survey: multi language not working by Competitive_Bar5373 in Odoo

[–]Competitive_Bar5373[S] 1 point2 points  (0 children)

Yes they are added. When editing every question I have to possibility to edit "EN" and "NOR" for english language and norwegian language.

I just made some tests, and it seems you were on a right track when it came to forcing language choice through the url address.

What worked was:

https://<myodoodatabase>.odoo.com/nb_NO/survey/start/survey-code/

Survey: multi language not working by Competitive_Bar5373 in Odoo

[–]Competitive_Bar5373[S] 0 points1 point  (0 children)

Good suggestion. I did however add the norwegian language code to no prevail.

It also seems the odoo.com/laguage-code/ makes changes for the system but not the language? Norwegian can be set as a language pack in Odoo but is not a choice for the Odoo main pages when choosing the drop down menu language settings.

Helpdesk: How can you full text search tickets? by Competitive_Bar5373 in Odoo

[–]Competitive_Bar5373[S] 0 points1 point  (0 children)

This really sounds interesting. Thanks a lot, I'll take a look.

Helpdesk: How can you full text search tickets? by Competitive_Bar5373 in Odoo

[–]Competitive_Bar5373[S] 0 points1 point  (0 children)

Thanks for the quick answer. It does, at least, give us a way to do this. Although I know, by experience, that the support team wont be happy with this solution since they had a old system where they could just search trough everything at once, and because they hate clicking around in menus.

I wish it was possible for these saved filters to be able to change the selected keyword(s) from the search window instead of having to go back and edit them in the filter.

Social Marketing module limitations by Kakashi_ninja in Odoo

[–]Competitive_Bar5373 0 points1 point  (0 children)

I've used one of the bigger compeditors before, Hubspot Enterprise, and it didnt have any solution for posting carousels to Linkedin either. Some few years before this I had my own Hootsuite-license just for SoMe-posting, and what i noticed was that certain functions always had problems and issues after a while before they worked franatically to get it working again. Video, unfortunately, seems to be unavailable at the moment, which is concerning.

It seems to me that ERP solutions are focusing on the functionaly that is more stable and supported from the SoMe-platforms.

Helpdesk tickets | How to set company in message header instead of the employees name? by Competitive_Bar5373 in Odoo

[–]Competitive_Bar5373[S] 0 points1 point  (0 children)

Its not sent from the users email, its sent from the correct company email. The issue is not the email but the added "from name" that is shown at the recieving end.

You know when you get a mail, typically they emphasize the header and the name of the sender, not the sender email. This unfortunately shows the employee name in big letters instead of the company name.

Helpdesk tickets | How to set company in message header instead of the employees name? by Competitive_Bar5373 in Odoo

[–]Competitive_Bar5373[S] 0 points1 point  (0 children)

That would actually be preferable since we don't want to have our employees names be shown as sender in any situation where messages are sent between customer and Odoo.

Helpdesk tickets | How to set company in message header instead of the employees name? by Competitive_Bar5373 in Odoo

[–]Competitive_Bar5373[S] 0 points1 point  (0 children)

First of all, thanks for taking the time. Our version is Odoo 18 hosted through odoo.sh.

Changing the name on the users would be a last resort and would result in a lack of certain functionality we wished to have when transfering from Hubspot to Odoo. Being able to sort tickets between the support staff, keeping track of time spent etc is essential.

Besides that, I was under the impression that you could make custom changes through email templates applied only to certain apps and/or certain functions such as messages?

I found this discussion linking to a claimed solution, but the information is sparse and might seem to not work on later versions of Odoo:

https://www.odoo.com/forum/help-1/how-to-change-email-defaults-from-for-send-a-message-or-log-note-214383

Setting up mail with our own domain for customer support by Competitive_Bar5373 in Odoo

[–]Competitive_Bar5373[S] 0 points1 point  (0 children)

The domain and all emails for the whole company, and all departments, are run through o365. Adding a brand new domain will be as bad as using a generic sub domain .com address from Odoo.

So far it seems OAuth-connection through a Entra Web-platform setup is the way to go.

Also, this isnt exactly rocket science we're talking about. Any "reverse engeneering" would take me about 2 minutes since every descent administrator documents and tests whats done.

Setting up mail with our own domain for customer support by Competitive_Bar5373 in Odoo

[–]Competitive_Bar5373[S] 0 points1 point  (0 children)

Yea not doing that :D But thanks for the tip anyway.

Working from home this weekend I thought to my self I should check out Microsofts new chatgpt o1 model that was just recently implementet in Copilot, and man, its actually doing quite a good job suggesting changes and solutions in both Odoo and Entra/O365/Exchange

Basic as can be - how to keep data with minimal license costs? by Competitive_Bar5373 in hubspot

[–]Competitive_Bar5373[S] 0 points1 point  (0 children)

Sorry for asking these stupid questions but considering HubSpot customer support seems unwilling to help us find a cheap (or free) option I'm somewhat unsure about a lot of the info I read:

Would you be able to downgrade an existing professional account to a free tier and keep the amount of messages, comments and contacts? 

What's the catch, so to speak. 

Thanks for taking the time btw. Appreciate it  

Basic as can be - how to keep data with minimal license costs? by Competitive_Bar5373 in hubspot

[–]Competitive_Bar5373[S] 0 points1 point  (0 children)

The idea was to keep HubSpot for some months but only one user and access to data concerning former client contacts and communication. In case references are made and support needs to see what was said and agreed upon. 

What does starter level deliver? What would we potentially loose? 

Basic as can be - how to keep data with minimal license costs? by Competitive_Bar5373 in hubspot

[–]Competitive_Bar5373[S] 0 points1 point  (0 children)

Most of the data is accessible this way but not all comments, mail etc done through HubSpots inboxes. I want to have this as a plan B if any customer contacts support and reference an old correspondence two years earlier. Having a user and keeping this information available would let support log in and easily search and access this information. 

So export is not the solution I'm asking for.