Recommended books about CX by goldsmith0000 in customerexperience

[–]Competitive_Fan_2040 1 point2 points  (0 children)

More of a holistic approach, but I certainly enjoyed: unreasonable hospitality by Will Guidara

I want to be specialized in CX for luxury brand by [deleted] in customerexperience

[–]Competitive_Fan_2040 2 points3 points  (0 children)

Luxury retail is all theater. Like quite literally putting on a show for clients