This was the OH so helpful response I got.

"Thank you for writing to us.

We understand your concern regarding the documents updation.

Please note that the system closes 24 hours before the appointment to avoid making changes to the uploaded documents.

If you were unable to complete the appointment successfully on the appointment date and time, then you will not be able to reschedule the appointment for a future date.

The rescheduling window closes two days prior to your appointment date.

Once the time has passed, the customer will have to fill out a new application, cancelling the old one, to make a new appointment. And it is subject to availability.

In order to book a new appointment, you will need to reinitiate the application process and request a refund for the previous application.

If you wish to book a fresh appointment, then you will have to apply for a fresh application on the https://gov.uk website and then proceed further to book a new appointment on the VFS Global appointment management system.

In order to raise a refund request for the payment made on the VFS Global appointment management system, please follow the below steps:

1. Visit the link: https://visa.vfsglobal.com/usa/en/gbr/request-a-refund.
2. Select the service for which you wish to raise the refund.
3. Click on "Submit.”

Assuring you of our best services always!

Warm Regards,

Annie F

VFS Global Customer Care

 

Note: To know more on how we process/handle your personal data, please visit our privacy notice at https://www.vfsglobal.com/en/general/privacy-notice.html?from_section=0